Robert Naramore
Naples,NY
Summary
Customer service professional with solid background in delivering exceptional support and solutions.
Known for reliability, adaptability, and unwavering commitment to team success.
Strong interpersonal skills and ability to navigate complex customer interactions with ease.
Well able to play a pivotal role in overseeing daily store operations, focusing on inventory management, merchandising standards, and sales performance including:
Achieving sales and margin goals.
Ensuring store maintains appropriate stock levels to meet customer demands.
Safety Compliance.
Team Leadership, supervising and developing associates to ensure efficient store operations and excellent customer service.
Overview
23
23
years of professional experience
Work History
Customer Service Specialist
Lowes Home Centers
Canandaigua, NY
04.2021 - Current
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Collaborated with team members to create effective strategies for improving overall customer experience.
Supervisor Plumbing and Electrical Departments
Lowes Home Centers
Canandaigua, NY
03.2024 - 10.2024
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Pro Services Specialist
Lowes Home Centers
Canandaigua, NY
05.2019 - 06.2021
- Managed a diverse portfolio of Professional Contractors, Facilities Managers, and City and County work crews.
- Collaborated effectively with cross-functional teams, fostering an atmosphere of teamwork and open communication that led to successful project outcomes.
- Developed comprehensive proposals for prospective clients, highlighting the benefits of partnering with our organization for professional services.
- Provided expert consultation to clients on various aspects of their business operations, offering tailored solutions based on their specific needs and goals.
- Developed and maintained strong relationships with vendors, ensuring quality products and services at competitive prices.
New Home Sales Consultant
Shaw Homes
Broken Arrow, OK
07.2020 - 03.2021
- Conducted regular follow-ups with prospective buyers, maintaining interest levels and fostering long-term relationships.
- Worked closely with internal team members such as mortgage officers, title agents, construction project managers for seamless transaction coordination.
- Developed strong relationships with potential buyers through excellent communication and customer service skills.
- Provided ongoing support to buyers as they navigated financing options, inspections, appraisals, and other aspects of the purchase process.
Paint Department Specialist
Lowes
Canandaigua, NY
05.2016 - 05.2019
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Delivered exceptional customer service to internal clients by promptly addressing inquiries and resolving issues efficiently.
- Monitored inventory of departmental supplies and replenished items to enable normal operations.
- Completed projects on time and under budget by effectively delegating tasks and monitoring progress regularly.
Owner
Bob Naramore Painting Company
Tulsa, OK
04.2002 - 04.2015
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed day-to-day business operations.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Generated revenues yearly and effectively capitalized on industry growth.
- Enhanced company's market position by identifying and pursuing new business opportunities.
- Interacted well with customers to build connections and nurture relationships.
Education
Associate of Science - Data Processing
Monroe Community College
Rochester, NYAssociate of Arts - Religious Studies
Rhema Bible College
Broken Arrow, OKBusiness Administration
Franklin And Marshall College
Lancaster, PASkills
- Exceptional client support
- Strong interpersonal communication
- Proactive problem resolution
- Integrated product and service management
- Building professional connections
- Comprehensive product expertise
- Customer education
Accomplishments
Wrote and published my first book:
Wrinkled Wit and Wisdom.
lifetime Part time Artist exhibits and website:
BobNaramoreArt.com
Timeline
Supervisor Plumbing and Electrical Departments
Lowes Home Centers
03.2024 - 10.2024
Customer Service Specialist
Lowes Home Centers
04.2021 - Current
New Home Sales Consultant
Shaw Homes
07.2020 - 03.2021
Pro Services Specialist
Lowes Home Centers
05.2019 - 06.2021
Paint Department Specialist
Lowes
05.2016 - 05.2019
Owner
Bob Naramore Painting Company
04.2002 - 04.2015
Associate of Science - Data Processing
Monroe Community College
Associate of Arts - Religious Studies
Rhema Bible College
Business Administration
Franklin And Marshall College