Robert Nissley
Santa Ana,CA
Summary
Focusing on excellent client satisfaction, I want everyone who I come in contact with to leave inspired by the experience and wanting to build an ongoing professional relationship.
Overview
9
9
years of professional experience
Work History
Assistant Front Office Manager
Kimpton ALMA San Diego
12.2021 - Current
- Achieved AAA 4 Diamond status
- Rehired & trained entire front office department during a $25m renovation
- Ranked #1 hotel in brand for Y.o.Y guest love increase
- Activation Champion - Organizing all property activations from concept to actualization
- Assisted in the recruitment process for front office staff, ensuring a strong team of well-trained employees.
- Managed room inventory to optimize revenue opportunities during high-demand periods.
- Collaborated with housekeeping and maintenance departments to ensure room availability and quality standards.
- Increased repeat business through personalized guest interactions and exceptional service delivery.
Night Audit Supervisor
Kimpton Shorebreak
03.2018 - 12.2021
- Consistently scored in the top 10 within all Kimpton brand.
- Monitored shift logs for notable hotel operations information and reported findings to leadership.
- Maintained strong communication with daytime staff, ensuring a seamless transition between shifts and continuity in guest experience.
- Generated daily reports to keep leadership informed about arrivals, departures and overall occupancy.
- Assisted guests with after-hours check-ins and check-outs, providing a welcoming atmosphere despite late-night arrivals or departures.
Front Office Supervisor
Casa Laguna Hotel & Spa
08.2015 - 03.2018
- Experience managing a historic hotel that has been an integral part of Laguna Beach’s cultural heritage for over 70 years.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Promoted positive work environment by fostering teamwork among front office staff members.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
Education
Photography – Still Certificate of Completion -
Orange Coast College
01.2019
Skills
- Cultivating experiences that will last a lifetime (Memory maker)
- Being able to always turn a frown upside down (Problem Solver)
- Being a mind reader (anticipating needs)
- Self – Starter
- Creative Thinker
- Life Liver (Adventurous)
Leadership Experience
- Hotel Experience Champion – Kimpton ALMA
- Business Rewards Champion – Kimpton ALMA
Personal Information
Title: Assistant Front Office Manager
Timeline
Assistant Front Office Manager
Kimpton ALMA San Diego
12.2021 - Current
Night Audit Supervisor
Kimpton Shorebreak
03.2018 - 12.2021
Front Office Supervisor
Casa Laguna Hotel & Spa
08.2015 - 03.2018
Photography – Still Certificate of Completion -
Orange Coast College