Summary
Overview
Work History
Education
Skills
Timeline
AccountManager

Robert Oishi

Las Vegas

Summary

Dynamic customer service expert with proven success at Cognizant Technologies, focusing on complaint resolution and strategic sales initiatives.

Overview

19
19
years of professional experience

Work History

Customer Service Representative II

Cognizant Technologies/Sysco Foods
Las vegas, Nevada
04.2020 - 06.2025
  • Delivered exceptional customer service for Sysco Foods, largest global food distributor.
  • Facilitated customer orders, deliveries, and resolved inventory discrepancies.
  • Addressed all customer concerns to ensure satisfaction and retention.
  • Provided support and guidance to newer agents in navigating applications and customer relations.

Platinum Agent/Customer Service Representative

Diamond Resorts
Las Vegas
10.2017 - 12.2018
  • Recommended, researched, and processed resort stays for Diamond's elite Platinum members.
  • Consistently ranked in top five percentile of Platinum Team agents many times #1 overall.

Vacation Sales Advisor

Hilton Grand VacationsLL
Las Vegas
08.2015 - 08.2016

Guided guests in selecting Hilton's world-class resort vacation packages.

Cultivated customer loyalty to enhance repeat sales.

Achieved weekly sales goals, ranking within top 10% of sales force.

Sales and Leasing Agent

Autonation Toyota Scion Las Vegas
Las Vegas
08.2014 - 11.2014
  • Welcomed customers on lot and in showroom, addressing inquiries about brand and inventory.
  • Achieved recognition for selling 17 vehicles within second month, ranking in top 5% of sales force.

Associate Financial Consultant

Charles Schwab & Co
Las Vegas
02.2006 - 07.2013

Educated clients on financial matters and provided tailored investment recommendations.

Achieved annual review rating of ‘Exceeds Expectations’ for eight consecutive years.

Received ‘Circle of Excellence’ award three times for exceptional client service.

Delivered personalized recommendations on financial products and services meeting individual client needs.

Education

Some College (No Degree) - English Literature / Philosophy

Arizona State University
Tempe, AZ

Skills

Customer service expertise

Computer proficiency

Call center operations

Creative problem solving

Customer complaint resolution

Strategic sales knowledge

Timeline

Customer Service Representative II

Cognizant Technologies/Sysco Foods
04.2020 - 06.2025

Platinum Agent/Customer Service Representative

Diamond Resorts
10.2017 - 12.2018

Vacation Sales Advisor

Hilton Grand VacationsLL
08.2015 - 08.2016

Sales and Leasing Agent

Autonation Toyota Scion Las Vegas
08.2014 - 11.2014

Associate Financial Consultant

Charles Schwab & Co
02.2006 - 07.2013

Some College (No Degree) - English Literature / Philosophy

Arizona State University
Robert Oishi