Dynamic customer service expert with proven success at Cognizant Technologies, focusing on complaint resolution and strategic sales initiatives.
Guided guests in selecting Hilton's world-class resort vacation packages.
Cultivated customer loyalty to enhance repeat sales.
Achieved weekly sales goals, ranking within top 10% of sales force.
Educated clients on financial matters and provided tailored investment recommendations.
Achieved annual review rating of ‘Exceeds Expectations’ for eight consecutive years.
Received ‘Circle of Excellence’ award three times for exceptional client service.
Delivered personalized recommendations on financial products and services meeting individual client needs.
Customer service expertise
Computer proficiency
Call center operations
Creative problem solving
Customer complaint resolution
Strategic sales knowledge