Robert Olson
Jacksonville,FL
Summary
Accomplished Restaurant Manager and Lead Bartender with a proven track record at The Bearded Pig BBQ and Grape and Grain Exchange. Excelled in team management and customer engagement, boosting employee retention and enhancing service quality. Skilled in inventory control and adept at fostering positive customer relationships through exceptional service and efficient operations management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Restaurant Manager
The Bearded Pig Bbq
Jacksonville, FL
11.2022 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
Bartender
The Bearded Pig Bbq
Jacksonville Beach, FL
07.2020 - 11.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
Lead Bartender
Grape and Grain Exchange
Jacksonville, FL
09.2017 - 11.2022
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Education
Bachelor Of Public Relations - Hotel, Motel, And Restaurant Management
Florida State College
Jacksonville, FLSkills
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Staff Management
- Operations Management
- Point of Sale (POS) system operation
- Shift Management
- Customer-Oriented
- Staff Scheduling
- Employee Retention
- Schedule Coordination
- Supervisory skills
Certification
ServSafe manager certified
Timeline
Restaurant Manager
The Bearded Pig Bbq
11.2022 - Current
Bartender
The Bearded Pig Bbq
07.2020 - 11.2022
Lead Bartender
Grape and Grain Exchange
09.2017 - 11.2022
Bachelor Of Public Relations - Hotel, Motel, And Restaurant Management
Florida State College