Robert Ortega
Waldwick,NJ
Summary
Dedicated professional with proven customer service skills and a commitment to safety compliance. Experienced in effectively communicating with clients and ensuring positive experiences while managing time efficiently.
Overview
8
8
years of professional experience
Work History
Uber Driver
Uber
Waldwick, New Jersey
12.2021 - Current
- Transported passengers safely to various destinations across the city.
- Maintained vehicle cleanliness and performed routine inspections.
- Communicated effectively with riders to ensure a positive experience.
- Demonstrated excellent customer service by addressing passenger inquiries.
Front Desk Receptionist
Steph's Design
New York , NY
10.2018 - Current
- Greeted clients and visitors warmly at the front desk.
- Managed multi-line phone system, directing calls efficiently.
- Maintained organized front desk area for smooth operations.
- Processed client payments and maintained transaction records securely.
Courier
3 Sons Logistics
Mahwah, New Jersey
10.2024 - 12.2025
- Delivered packages promptly to various locations within the designated route.
- Maintained accurate records of deliveries and pickup schedules.
- Operated delivery vehicles safely and in accordance with traffic regulations.
- Collaborated with dispatch and team members to coordinate different routes and reallocate pickups and drop-offs.
Auxiliary Police Officer
NYPD
New York, New York
01.2019 - 01.2021
- Patrolled designated areas to ensure public safety and deter criminal activity.
- Collaborated with law enforcement officers to maintain order and manage crowds.
- Documented incidents and prepared reports for record-keeping purposes.
- Engaged with community members to promote safety awareness and crime prevention.
Parking Attendant
Impark
New York, New York
07.2019 - 07.2020
- Monitored parking area to ensure compliance with regulations.
- Assisted customers with parking inquiries and directions.
- Operated payment systems for smooth transaction processing.
- Managed traffic flow to optimize space usage efficiently.
Assistant Manager
Roberto Body Shop & Upholstery
Paterson, NJ
11.2017 - 10.2018
- Assisted in managing daily operations and team schedules at Roberto Body.
- Developed improved procedures for inventory management and supply ordering.
- Implemented customer service strategies to improve client satisfaction levels.
Education
High School Diploma -
IDP High School
145 West 84th Street, New York, NY 1002403-2017
Some College (No Degree) - Criminal Justice
Borough of Manhattan Community College
New York (City), NYSkills
- Vehicle inspection
- Route optimization
- Customer service
- Conflict resolution
- Safety compliance
- Dispatch coordination
- Time management
- Professional appearance
- Bilingual
- Materials transport
Languages
Spanish
Professional
Timeline
Courier
3 Sons Logistics
10.2024 - 12.2025
Uber Driver
Uber
12.2021 - Current
Parking Attendant
Impark
07.2019 - 07.2020
Auxiliary Police Officer
NYPD
01.2019 - 01.2021
Front Desk Receptionist
Steph's Design
10.2018 - Current
Assistant Manager
Roberto Body Shop & Upholstery
11.2017 - 10.2018
High School Diploma -
IDP High School
Some College (No Degree) - Criminal Justice
Borough of Manhattan Community College