Summary
Overview
Work History
Education
Skills
Timeline
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Robert Paiz

Robert Paiz

Senior Manager- Retail
Austin,TX

Summary

Experienced with strategic planning, team leadership, and operational management. Utilizes comprehensive business acumen to drive efficiency and innovation. Track record of fostering collaborative environments and achieving high-impact results.

Overview

9
9
years of professional experience
5
5
years of post-secondary education
2
2
Languages

Work History

Senior Manager- Retail

Verizon
07.2022 - Current
  • Provided strong leadership to enhance team productivity and morale.
  • Consistently met or exceeded annual performance targets set by senior leadership.
  • Enhanced team performance with regular coaching sessions, focusing on individual strengths and areas for improvement.
  • Implemented and developed operational standards, policies and procedures.
  • Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
  • Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.

Assistant Manager

Verizon
06.2021 - 07.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Solutions Specialist

Verizon
01.2018 - 06.2021
  • Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
  • Conducted troubleshooting and diagnostic procedures on customer devices.
  • Recommended new products and services to customers.
  • Identified opportunities for upselling additional services, resulting in increased revenue for the company.
  • Maintained strong relationships with existing customers by delivering exceptional service and ongoing support as needed.
  • Achieved recognition as a top-performing sales professional, consistently exceeding quota, and ranking among the top 10% of performers in the region.
  • Demonstrated a proven ability to drive revenue through consultative selling, product knowledge, and building customer loyalty.

Front End Supervisor

Walmart
09.2016 - 01.2018
  • Improved efficiency, optimizing layout of front end to reduce customer waiting time.
  • Optimized merchandise displays at checkout area, enhancing impulse purchases and increasing sales.
  • Fostered strong communication between front-end team and other departments, improving overall store operations.
  • Collaborated with store management to develop strategies for improving overall store performance and customer satisfaction.
  • Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
  • Increased employee retention by fostering a positive work environment and providing ongoing support to team members.

Education

Bachelors - Business Management

University of Texas Permian Basin

Associates - General Studies

Midland College

Skills

Operations management

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Timeline

Senior Manager- Retail

Verizon
07.2022 - Current

Assistant Manager

Verizon
06.2021 - 07.2022

Solutions Specialist

Verizon
01.2018 - 06.2021

Front End Supervisor

Walmart
09.2016 - 01.2018

Bachelors - Business Management

University of Texas Permian Basin

Associates - General Studies

Midland College

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Robert PaizSenior Manager- Retail