Robert Paiz
Senior Manager- Retail
Austin,TX
Summary
Experienced with strategic planning, team leadership, and operational management. Utilizes comprehensive business acumen to drive efficiency and innovation. Track record of fostering collaborative environments and achieving high-impact results.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Senior Manager- Retail
Verizon
07.2022 - Current
- Provided strong leadership to enhance team productivity and morale.
- Consistently met or exceeded annual performance targets set by senior leadership.
- Enhanced team performance with regular coaching sessions, focusing on individual strengths and areas for improvement.
- Implemented and developed operational standards, policies and procedures.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
Assistant Manager
Verizon
06.2021 - 07.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Solutions Specialist
Verizon
01.2018 - 06.2021
- Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
- Conducted troubleshooting and diagnostic procedures on customer devices.
- Recommended new products and services to customers.
- Identified opportunities for upselling additional services, resulting in increased revenue for the company.
- Maintained strong relationships with existing customers by delivering exceptional service and ongoing support as needed.
- Achieved recognition as a top-performing sales professional, consistently exceeding quota, and ranking among the top 10% of performers in the region.
- Demonstrated a proven ability to drive revenue through consultative selling, product knowledge, and building customer loyalty.
Front End Supervisor
Walmart
09.2016 - 01.2018
- Improved efficiency, optimizing layout of front end to reduce customer waiting time.
- Optimized merchandise displays at checkout area, enhancing impulse purchases and increasing sales.
- Fostered strong communication between front-end team and other departments, improving overall store operations.
- Collaborated with store management to develop strategies for improving overall store performance and customer satisfaction.
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Increased employee retention by fostering a positive work environment and providing ongoing support to team members.
Education
Bachelors - Business Management
University of Texas Permian Basin
Associates - General Studies
Midland College
Skills
Operations management
Talent development
Strategic planning
Cross-functional collaboration
Documentation and reporting
Teamwork and collaboration
Timeline
Senior Manager- Retail
Verizon
07.2022 - Current
Assistant Manager
Verizon
06.2021 - 07.2022
Solutions Specialist
Verizon
01.2018 - 06.2021
Front End Supervisor
Walmart
09.2016 - 01.2018
Bachelors - Business Management
University of Texas Permian Basin
Associates - General Studies
Midland College