Robert Palmer
Denver,CO
Summary
Focused on keeping warranty claims moving quickly to maximize customer service. Successful at working with manufacturers to get parts, and return defective products for credit. Forklift certified, with 10+ years of experience in warehouse and loading dock logistics, picking and preparing products and parts for shipping customer orders, and analyzing and diagnosing problems and defects with customer returns.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Warranty Administrator
Innomax
Denver, CO
08.2014 - 05.2024
- Reviewed and processed warranty claims to ensure accuracy of all information.
- Managed the return of defective products from customers, ensuring timely replacement or repair.
- Provided maintenance services for defective products within their warranty period.
- Created detailed records of all customer interactions related to warranties and returns.
- Collaborated with team members on special projects as needed.
- Updated company databases with new information about warranties and returns.
- Processed warranty paperwork for accurate documentation, reporting and filing.
- Organized information by using spreadsheets, databases or word processing applications.
- Examined claims, records and procedures to grant approval of coverage.
Receiving Dock Manager
Macys Department Store
Westminster, CO
09.2012 - 03.2014
- Supervised the daily operations of the dock, and assigning tasks to dock personnel.
- Ensured compliance with safety regulations and maintained records of hazardous materials.
- Managed the receipt of incoming goods, ensuring accuracy in counting, labeling, and storage of items.
- Monitored employee performance and provided feedback as needed to improve productivity levels.
- Provided guidance and support to team members in order to meet organizational objectives.
- Oversaw loading and unloading for trailers and client pick-ups and identified damaged products.
- Established priorities and assigned tasks to support dock operations.
- Assisted in preparing dock, securing ships and unloading cargo with dock workers.
- Unpacked, sorted, and if necessary security tagged all received products for transport to proper store locations for retail sale
- Scanned and packaged all returned and damaged product for transport to proper processing facility.
Assistant Catering Manager
Arvada Center For The Arts And Humanities
Arvada, CO
11.2001 - 05.2011
- Organized and managed the daily operations of the catering department.
- Provided leadership and direction to staff members to ensure tasks were completed on time.
- Ensured compliance with health and safety regulations in all areas of operation.
- Resolved customer complaints in a timely manner.
- Supervised activities of waitstaff during events to ensure quality service standards were met.
- Oversaw setup of banquet tables prior to events and ensured adequate staffing levels were maintained.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Education
High School Diploma -
Arvada West High School
Arvada, CO06-1993
Skills
- Forklift Certified
- Technical knowledge
- Records Management
- Error reviews
- Claims Processing
- Paperwork Processing
- Software Applications
- Recordkeeping skills
Affiliations
- Model ship building
- Camping/Bushcraft
- Hiking
Certification
- OSHA certified with Forklift operations
Languages
Spanish
Limited
References
References available upon request.
Timeline
Warranty Administrator
Innomax
08.2014 - 05.2024
Receiving Dock Manager
Macys Department Store
09.2012 - 03.2014
Assistant Catering Manager
Arvada Center For The Arts And Humanities
11.2001 - 05.2011
High School Diploma -
Arvada West High School
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