Robert Parson
Summary
Accomplished Lead Implementation Technician with over 2 years of targeted experience in POS system implementation and management within the Chicago market. Demonstrated ability to handle both on-site and remote support roles, adept at training and managing tech operations, and committed to operational excellence. Eager to apply expertise in field management and product mastery as a SpotOn dedicated field technician.
Overview
7
7
years of professional experience
Work History
Lead Implementation Technician
F3 Technologies
08.2022 - Current
- Executed advanced POS system implementations for varied restaurant types, serving as a dedicated resource in the Chicago market for both onsite and remote support
- Contributed to the development of training modules, ensuring high levels of team preparedness and continuous organizational growth
- Acted as a primary contact for client-vendor synchronization and fielded technical and operational queries across three independent vendor partners
- Facilitated divisional communications and provided substantial feedback to the Operations Director for continuous improvement of practices and training
- Supported training execution and development programs for new employees
- Conducted one-on-one sessions with trainees to address concerns, provide guidance, and support professional development
- Handled vendor interactions and resolved technical issues, including submitting tech ops tickets
- Adapted to evolving responsibilities and schedules, demonstrating flexibility and a willingness to balance workload and leadership duties as needed.
Assistant General Manager
Wingstop
07.2021 - 01.2023
- Supported daily management operations and strategic initiative implementations, enhancing team performance and store metrics
- Managed critical operational responsibilities during managerial absences, including billing processes, time off approvals, divisional orientations, and disciplinary action.
General Manager
Popeye's Louisiana Kitchen
03.2018 - 08.2020
- Led multiple divisional projects, significantly contributing to operational growth
- Managed critical operational functions including overseeing billing processes, approving time off, and conducting divisional orientations
- Managed comprehensive operations for multiple locations, initiating a POS enablement program that was pivotal in achieving top health ratings
- Directed weekly strategic sessions to foster alignment on goals and operational improvements with the leadership team.
Education
BA in Philosophy, BS in Psychology -
Illinois State University
Normal, IL05.2017
Community Service
- The Den Community Group, NFP, Oswego, IL - Volunteer
- The Harbor Chicago, NFP - Volunteer
Timeline
Lead Implementation Technician
F3 Technologies
08.2022 - Current
Assistant General Manager
Wingstop
07.2021 - 01.2023
General Manager
Popeye's Louisiana Kitchen
03.2018 - 08.2020
BA in Philosophy, BS in Psychology -
Illinois State University
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