Summary
Overview
Work History
Education
Skills
Certificationsskillsotherexperiences
Timeline
Generic

Robert Pate

Apopka,FL

Summary

Proven track record at Apopka Mower and Equipment Repair, spearheading business growth, exceeding projections, and leading the industry. Skilled in marketing and cross-functional team management, excelling in setting expectations and effectively communicating for operational excellence and customer satisfaction.

Overview

Work History

Apopka Mower and Equipment Repair
Apopka, USA
  • Managing the growth of the business, staff, inventory, operational procedures and reputation while utilizing the knowledge I've gained throughout my professional career working with industry leaders to maintain and improve their brands
  • Learning and growing my knowledge base of the intricacies of a new industry
  • Exceeded growth projections set by ownership while being a directly integral part of guiding the company from a minor competitor in the market to an industry leader
  • Familiar with multiple online platforms used by the company and it's partners
  • Clear communication with customers, staff and superiors about the expectations of services provided

SoHo House
New York, USA
  • Utilizing discretion in regards to members and their guests
  • Creative thinking and problem solving in a manner that is efficient to provide customer service
  • Communication with fellow staff as it pertains to functionality and availability of services to clientele
  • Maintaining a clean work environment
  • Knowledge of all opening and closing procedures
  • Maintain the consistency of quality products offered to patrons

The Heath, The Gallow Green, and The Manderley Bar at the McKittrick Hotel
New York, USA
  • Excellent customer service, to bar/ show patrons
  • Creating a fun environment for customers and fellow employees alike
  • Maintaining a friendly repour and creating more 'regulars' in our bar
  • Providing knowledgeable classic cocktail service for customers
  • Maintaining the restocking of the bar in all aspects
  • Money handling and inventory
  • Prepping for the shift and closing at the end of the shift

Ivy's Bistro
  • Maintaining a clean and organized bar and restaurant
  • Answering phones and taking delivery orders
  • Maintaining and growing a 'regular' client base
  • Knowledge of both the food and cocktails provided by the restaurant
  • Preparing and completing shift paper work/ tip out

Beer Authority
New York, USA
  • Provide positive customer service to guest and maintain a positive report with fellow employees
  • Knowledge of the cocktail, craft beer, and food menu
  • Inventory
  • Money handling

Hardrive Productions
Orlando, USA
  • Motivate guests and event participants as an independent contractor and performer as well as having responsibilities that include event management as the primary contact for on-site clients; scheduling performances; maintaining and ensuring costumes and equipment were in good quality and 'show-ready' state; training new performers; providing on-site logistics consultation, coordination and management, scheduling performers for extended contracts
  • Clients included Walt Disney World Resorts and Universal Studios Orlando, as well as trade shows and industry events throughout Central Florida as well as out-of-state and international locations

Productions Plus
Orlando, USA
  • Event manager and Master of Ceremonies for various independent contract assignments
  • Responsible for sole on-site management and coordination of various production and entertainment events at both in-state and out-of-state locations along the East Coast region which included but were not limited to managing event logistics and production; communicating with local dignitaries/VIPS; organizing activities for guests and participants; scheduled, processed payroll and manage on-site employees for events; shipping and receiving event collateral, materials and equipment to/from off-site locations

Universal Singapore
Orlando, USA
  • Provide positive and entertaining guest experiences while maintaining character and company integrity while performing in live stage shows, and other roles such as Zorro, Beetlejuice, and an improv comedy/performance show
  • Performed in Universal's Mardi Gras annual event as well as live stage show 'Grinchmas'
  • Train other performers as stilt walkers, power skippers and character performances

Attractions Operations Cast Member

Walt Disney Parks & Resorts
Orlando, USA
  • As an Attractions Operations Cast Member, ensured guests had enjoyable experiences while visiting the WDPR Theme Parks and Resorts
  • Performed in a key lead position as 'house captain' for Fantasmic! show at Hollywood Studios with oversight of approximately 30 other Cast Members for the flow of load and unload of over 10,000 guests per shows (multiple shows were conducted every shift) as well as provide leadership and scheduling of other employees for shifts
  • In the 'house captain' role, also had the opportunity to receive management training and other leadership skills, assisted Attractions Manager with maintaining budget goals and making budget recommendations for future show expenses and process payroll for show support
  • In addition to above responsibilities at WDPR, held various roles in Attractions Operations and Entertainment, which included live stage show/parade character roles ('Dreamseeker Leonardo Columbus' in Tapestry of Nations parade, Epcot); in-costume performances and stage show performances (Fantasmic! at Hollywood Studios)

Education

High School Diploma -

Kent State University
Kent, OH

Skills

  • Marketing
  • Cross-functional team management
  • Financial records oversight
  • Verbal and written communication
  • Sales management
  • Expectation setting

Certificationsskillsotherexperiences

  • Certified Personal Trainer, International Sports Sciences Association, 2012
  • CPR/AED Certified
  • Basic First Aid Certified
  • Stilt-walker, hybrid, bigfoot, powerskips
  • Art Sake Actors Studio, Orlando, FL, Yvonne Suhor
  • Hardrive Dance Studio, Orlando, FL, Pamela Bowling

Timeline

Apopka Mower and Equipment Repair

SoHo House

The Heath, The Gallow Green, and The Manderley Bar at the McKittrick Hotel

Ivy's Bistro

Beer Authority

Hardrive Productions

Productions Plus

Universal Singapore

Attractions Operations Cast Member

Walt Disney Parks & Resorts

High School Diploma -

Kent State University

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Robert Pate