Robert Pavlik
Hockley,TX
Summary
Results-oriented operations leader adept at optimizing service delivery and enhancing customer experience in the food and beverage industry. Streamlined drive-thru efficiency and reduced product waste while fostering a positive workplace culture and developing future leaders, showcasing a blend of operational expertise and strategic vision.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Store Manager
Starbucks Coffee Company
Cypress, TX
06.2024 - Current
- Developed and supported two shift supervisors to achieve store manager roles within one year.
- Managed two coffeehouses, maintaining top district rankings through effective leadership strategies
- Maintained 97%+ customer satisfaction rating by strengthening customer engagement and service culture
- Improved drive-thru efficiency, reducing average service times from 80+ seconds to under 60 seconds in less than a year
- Managed external challenges that threatened business growth, preserving customer trust and stabilizing revenue
- Reduced product waste from 8% to 3% through stronger inventory control, food safety standards, and team accountability.
Assistant General Manager
First Watch The Daytime Café
Houston, TX
08.2023 - 05.2024
- Delivered $15,000 year-over-year sales growth in Period 12, contributing to overall company profitability
- Optimized processes to reduce ticket times by 3+ minutes, improving guest satisfaction and increasing table turnover
- Secured consecutive passing Steritech audits (100% & 97%), reinforcing compliance and bolstering brand reputation
- Mentored and promoted two kitchen team members to Black Hat leadership roles, strengthening team capability and leadership pipeline
Store Manager
Starbucks Coffee Company
Inland Empire, CA
02.2021 - 06.2023
- Oversaw $4.5M/yr revenue drive-thru store, achieving record-breaking quarterly sales of $1M over prior year.
- Increased contribution margin from 24% to 38% through effective labor allocation, inventory control, and productivity optimization
- Reduced turnover to historic low of 24% by enhancing leadership development and fostering positive workplace culture
- Developed leadership pipeline: promoted 3 Supervisors to ASM roles and 12 baristas to Supervisors
Assistant Store Manager
Starbucks Coffee Company
Inland Empire, CA
03.2020 - 02.2021
- Maintained $3M+ store through COVID onset, ensuring high service standards amid unprecedented challenges
- Balanced operational efficiency with employee engagement, achieving a consistent 28% contribution margin
Shift Supervisor / Barista
Starbucks Coffee Company
Inland Empire, CA
08.2017 - 03.2020
- Completed Coffee Master program and Barista Trainer certification, enhancing product expertise and training capability.
- Recognized with multiple Barista Championship awards for coffee craft and customer engagement.
Shift Supervisor / Barista
Starbucks Coffee Company
Inland Empire, CA
10.2014 - 08.2017
Education
Bachelor of Science - Interdisciplinary Studies (Organizational Leadership & Business Administration)
Arizona State University
Inland Empire, CA01-2022
Skills
- P&L management
- Financial accountability
- Sales optimization
- Customer retention
- Inventory control
- Food safety and audit performance
- Process improvement
- Workforce planning and scheduling
- Change management
- Talent recruitment
- Training and mentorship
- Team development
- Team building
- Leadership development
- Effective communication
Certification
- Manager Food Safety Certification
Accomplishments
- Manager of the Quarter Q1 FY '26
Timeline
Store Manager
Starbucks Coffee Company
06.2024 - Current
Assistant General Manager
First Watch The Daytime Café
08.2023 - 05.2024
Store Manager
Starbucks Coffee Company
02.2021 - 06.2023
Assistant Store Manager
Starbucks Coffee Company
03.2020 - 02.2021
Shift Supervisor / Barista
Starbucks Coffee Company
08.2017 - 03.2020
Shift Supervisor / Barista
Starbucks Coffee Company
10.2014 - 08.2017
Bachelor of Science - Interdisciplinary Studies (Organizational Leadership & Business Administration)
Arizona State University