Robert phillips
Milton
Summary
Dynamic professional with a proven track record in customer relationship building and sales, demonstrated during my tenure at Freeman Roofing. Excelled in enhancing client satisfaction and increasing sales revenue through strategic planning and interpersonal communication. Skilled in managing high-stakes environments, ensuring safety and compliance at Black Water Correctional.
Experienced with relationship-building and driving sales growth through effective communication. Utilizes persuasive techniques to foster client trust and close deals. Track record of exceeding sales targets and contributing to team objectives.
Overview
7
7
years of professional experience
Work History
Uber Partner
Uber
04.2018 - Current
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
- Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
- Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
Sales Representative
Freeman Roofing
03.2019 - 01.2025
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Correctional Officer
Black Water Correctional
05.2018 - 03.2019
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Education
High School Diploma -
Santa Rosa High School
Milton, FL09-2018
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Product and service knowledge
- Sales presentations
Timeline
Sales Representative
Freeman Roofing
03.2019 - 01.2025
Correctional Officer
Black Water Correctional
05.2018 - 03.2019
Uber Partner
Uber
04.2018 - Current
High School Diploma -
Santa Rosa High School
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