Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Robert Pillers

Kendallville,IN

Summary

Confident leader and operations supervisor with seventeen years of UPS experience across every aspect of UPS small package operations. Reliable in ensuring strong results regarding safety, service, and performance while allocating daily assignments to meet customer demand. Detail-oriented at identifying operational problems and quality issues that would tarnish the UPS brand image and making sure customers demands are met in the time that they require.

Overview

14
14
years of professional experience

Work History

On-Road Supervisor

United Parcel Service, UPS
Fort Wayne, IN
01.2019 - Current
  • Supervised and coordinated the daily delivery activities of drivers to ensure timely, accurate and efficient deliveries.
  • Conducted regular performance reviews for drivers, providing feedback on areas for improvement and setting goals.
  • Assisted in resolving customer complaints related to delivery and pickup needs
  • Developed strategies to improve operational efficiency by reducing costs and increasing productivity.
  • Organized routes for drivers based on customer demand and availability of resources regarding trucks and personnel.

FT Local Sort Supervisor

United Parcel Service, UPS
Fort Wayne, IN
06.2017 - 01.2019
  • Supervised daily operations of package handling staff, ensuring efficient and effective distribution of packages.
  • Provided guidance and assistance to team members regarding operational processes and procedures.
  • Conducted performance evaluations for all personnel under my supervision.
  • Directed workforce for operational excellence with OTN departures to ensure customer demands were met within the service level guarantee
  • Organized monthly training sessions for new hires on proper package-handling techniques and safety protocols.

ORION Specialist

United Parcel Service, UPS
Ohio Valley District, IN
01.2015 - 06.2017
  • Initiate and complete ORION pre-deployment map edits to ensure route feasibility during deployment trials.
  • Train center and district management team on features regarding the ORION dispatch program.
  • Collaborate with bid drivers to understand each routes unique characteristics to ensure correct parameters are set in place to maintain completion before project deadlines.

PT Local Sort Supervisor

United Parcel Service, UPS
Waterloo, IN
01.2010 - 01.2015
  • Supervised, trained and evaluated staff performance on a regular basis.
  • Monitored daily productivity of employees to ensure work was completed efficiently and accurately.
  • Directed workforce to ensure proper outbound departures and OTN compliance
  • Maintain accurate and timely safe work methods training for all of my reports.

Education

Bachelor of Science - Organizational Leadership

Purdue University
West Lafayette, IN
06-2014

Skills

  • Strong leadership abilities
  • Route planning expertise
  • Quality Assurance
  • Safe Driver Training
  • Documentation And Reporting
  • Client Relationship Management
  • Teamwork and Collaboration

Affiliations

  • Golfing
  • Fishing
  • Traveling
  • Outdoors

Timeline

On-Road Supervisor

United Parcel Service, UPS
01.2019 - Current

FT Local Sort Supervisor

United Parcel Service, UPS
06.2017 - 01.2019

ORION Specialist

United Parcel Service, UPS
01.2015 - 06.2017

PT Local Sort Supervisor

United Parcel Service, UPS
01.2010 - 01.2015

Bachelor of Science - Organizational Leadership

Purdue University

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Robert Pillers