Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
On-Road Supervisor
UPS
North Charleston, SC
09.2020 - Current
Maintained strict adherence to safe driving practices as prescribed by federal, state, and local regulations.
Evaluated and instructed drivers on safety measures for enhanced performance.
Maintained accurate records of driver activities on a daily basis, documenting hours worked, miles driven, and successful deliveries.
Provided performance feedback and identified areas for improvement.
Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Contributed to the administrative team by efficiently managing payroll processing and driver information record keeping.
Participated in safety meetings to discuss best practices for accident prevention.
Conducted annual performance reviews to assist drivers with maintaining required standards.
Led collaborative driver briefings to optimize performance metrics and drive cost savings.
Enforced strict safety rules and regulations, ensuring worker protection and minimizing company liability.
Proactively resolved issues by engaging with customers, personnel, and supervisors.
Delivery Driver
UPS
North Charleston, SC
03.2017 - 09.2020
Maintained accurate records of deliveries and collected payments in a prompt manner.
Complied with relevant traffic laws during transportation with delivery vehicle.
Ensured adherence to safety protocols while handling the assigned vehicle for loading, unloading, securing, inspecting and maintenance purposes.
Ensured timely delivery of goods while following all traffic regulations and speed limits.
Transported and safely delivered items to prevent damage or loss.
Navigated routes with relevant map programs and GPS systems.
Demonstrated utmost professionalism in handling customer service complaints, delivering knowledgeable responses to maintain trust and promote company loyalty.
Consistently liaised with dispatch to relay updates on route adjustments and delays that would impact customer delivery schedules.
Successfully achieved timely deliveries to provide exceptional customer service and resolve any issues that arose.
Ensured timely transportation of goods by efficiently managing vehicle loading and unloading.