Robert P. Lanasa
Norwalk
Summary
Dynamic District Operations Manager with a proven track record at Canteen Vending, driving client satisfaction and operational excellence. Expert in strategic planning and business development, achieving an 8% sales increase in NYC. Adept at talent development and inventory management, fostering high-performing teams to exceed company goals.
Overview
30
30
years of professional experience
Work History
District Operations Manager
Canteen Vending
Melville
06.2020 - Current
- Direct oversight of all Micro Market operations for the Melville, NY branch.
- Supervised and mentored six Customer Service Managers across Long Island, Bronx, Queens, and Midtown to enhance service delivery.
- Collaborated with Regional Sales team to identify and pursue new business opportunities.
- Conducted market surveys and presented findings to new and potential clients to support business development.
- Coordinates with warehouse team on forecasting, orders, and new items to bring into the inventory.
District Retail Service Manager
Canteen Vending
05.2019 - 06.2020
- Managed 82 Micro Market accounts in New York City, ensuring client satisfaction and adherence to company standards.
- Saw 8% sales increase in the New York City territory during the fiscal year of 2019.
- Analyzed and reviewed sales data to assist in driving optimal sales growth and profitability.
- Communicated regularly with clients on market performance, optimizing food and drink selections based on big bet programs and customer feedback.
- Managed route drivers to maintain client expectations and company guidelines.
- Trained two Customer Service managers for the NYC market, enhancing team capability and service delivery.
District Sales Manager
Lids Sports Group
12.2014 - 05.2019
- Successfully produced a comp sales gain of 23% during Q2 thru Q3 in 2015 for the District.
- Finished fifth in the company for a sales gain of 18% and finished top five for budget gain of 15%.
- Designed and recommended marketing programs and sales strategies to drive district performance.
- Led operational practices across all stores to ensure smooth operations and achievement of budget and sales goals.
- Managed 14 Lids retail stores in New Jersey and New York.
- Expertly implemented selling 101 program training to store level employees to improve sales.
- Achieved significant reduction in shrink by implementing effective inventory management practices across all stores.
General Manager/Manager Trainer
Liquor Barn
02.2011 - 10.2014
- Spearheaded all recruiting efforts in the Lexington and Louisville marketplace.
- Set up and oversaw training processes in all stores for sales training and management training.
- Designed and implemented plans and strategies that achieved distribution and volume goals.
- Developed comprehensive action plans for new stores, including mass hiring, store setup, sales training, and grand opening activities.
- Coordinated new store openings to ensure timely and efficient launch.
- Effectively organized and coordinated operations in ways that ensured maximum productivity.
- Ensured that the company had the adequate and suitable resources to complete its activities.
- Worked in multiple store locations to increase sales and implemented business plans for store management.
District Manager Chicago Metro
Best Buy
11.2004 - 09.2010
- Achieved four consecutive quarterly bonuses as Area Manager in 2007.
- Executed business plans that drove comp growth and profitability.
- Provided coaching and performance management support to a team of 150 employees.
- Oversaw overall customer and employee experience.
- Solicited customer feedback to enhance service delivery.
- Properly analyzed financial data to identify business trends.
- Gathered, analyzed, and interpreted external and internal data and wrote reports.
District Field Manager
Ready Set Service
11.2003 - 11.2004
- Accurately managed field deployment of product placement in Home Depots.
- Effectively managed five reset teams in Chicago and west suburbs.
- Oversaw scheduling and productivity of field teams to ensure efficient operations.
- Liaised between Home Depot Corp office and field teams to streamline communication and project alignment.
- Motivated employees through consistent feedback and support to enhance team engagement.
- Ensured high customer and client satisfaction.
- Efficiently assessed overall company performance against objectives.
General Manager
Galyans Trading Company
10.1998 - 11.2003
- Managed performance and training for 185 employees to elevate overall team effectiveness.
- Managed staff effectively to optimize team performance.
- Reviewed financial reports to identify trends supporting strategic business decisions.
- Developed budgets and ensured department compliance to enhance financial accountability.
- Participated in developing policies and procedures.
- Coordinated store level events with the local community.
- Oversaw overall look and feel of the store through product placement.
- Planned and executed store inventories.
- Set tools and objectives for department or unit.
Store Manager
Champs Sports
06.1996 - 10.1998
- Increased sales by implementing coaching and recognition plans for store staff.
- Achieved high customer satisfaction through proactive service and support.
- Resolved customer issues and provided a positive outcome.
- Conducted hiring and training of all staff members at the store.
- Developed store assistants for future store manager positions.
- Managed inventory levels to maintain optimal stock and facilitate sales.
Skills
- Retail Management
- Sales
- Business Development
- Operational Excellence
- Strategic Planning
- Process Improvement
- Inventory Management
- Cost Management
- Resource Allocation
- Staffing
- Decision Making
- Retail Operations
- Customer Service
- Client Satisfaction
- Talent Development
- Microsoft Office Suite
- Marketing
References
Available On Request
Awards
- Store of the year 2 years in a row with Champs Sports.
- Territory trainer for Galyans Trading Company.
- Army Achievement medal awarded.
- Management and Human resources certifications.
Skills And Expertise
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Timeline
District Operations Manager
Canteen Vending
06.2020 - Current
District Retail Service Manager
Canteen Vending
05.2019 - 06.2020
District Sales Manager
Lids Sports Group
12.2014 - 05.2019
General Manager/Manager Trainer
Liquor Barn
02.2011 - 10.2014
District Manager Chicago Metro
Best Buy
11.2004 - 09.2010
District Field Manager
Ready Set Service
11.2003 - 11.2004
General Manager
Galyans Trading Company
10.1998 - 11.2003
Store Manager
Champs Sports
06.1996 - 10.1998