Robert P. Matthews
Seguin
Summary
PT Entry Level Customer Service Position
Overview
12
12
years of professional experience
Work History
Product Analyst
Leading Manufacturing Co
01.2024 - Current
- Analyzed product for defects and made recommendations on improvements.
- Performed data entry duties and filed logs of from product issues found.
- Utilized analytical tools such as analyzer notes to make data analysis decisions.
- Made presentations among team members and high-level management analysis findings.
- Created scrap reports with photos and data with root cause documentation of issues.
- Utilized test documentation in order to duplicate test failures.
- Used excel spread sheets for documentation and analysis.
Manufacturing Associate
Adecco
01.2021 - 01.2024
- Completed a two week Applied Materials workmanship quality standards class and examination.
- Followed mechanical and wiring instructions for builds and addressed instruction issues.
- Performed certified qualify personnel inspections on completed builds.
- Completed discrepant material reports on non-conforming material by creating a quality notification.
- Implemented the 6’s lean manufacturing methodology each shift.
Field Service / Customer Service Associate
Hill-Rom
01.2018 - 01.2020
- Provided over the phone customer assistance to nurses and staff on resolving issues with Hill-Rom rental beds and resolving lack of product.
- Provided patient transfer assistance to new Hill-Rom bed and configuration of the bed.
- Provided in service assistance given to nurses and others using the rental bed.
- Completed rental deliveries of framed and unframed Hill-Rom beds using device.
- Completed rental removals, on site repairs, and swap outs on non-functioning Hill-Rom beds with emphasis on response times.
- Communicated and maintained high team work standards coordinating with Operations Manager, Team Lead, and Co-workers.
Tax Associate / Customer Service Associate
H&R Block
01.2017 - 01.2018
- Prepared 1040, 1040A, 1040 EZ tax returns for individuals with data entry and validation.
- Tax associate specialty includes retirement, education credits, mortgage interest, investments, itemized deductions.
- Provided customer service for tax questions, resolving problems, and phone support.
- Cross sold tax identity shield, peace of mind, emerald advance peace of mind, refund advance, second look, and refund transfer products.
- Made appoints and scheduled them over the phone for an office visit.
- Provided basic office administration support with office equipment, office meetings, customer greetings, office communication, and office organization.
Manufacturing Associate
NXP Semiconductor, Inc.
01.2014 - 01.2017
- Received Top Performance Award for effective communication, teamwork collaboration, and process control.
- Implemented new standards, leading to achievement of business unit quota.
- Implemented new standards in spec editing for the box washer in the support area. This ensured that every operator was informed to perform the duties in a safe, effective, and efficient manner.
Intern
People Fund
01.2017
- Updated People Fund financial statements for the accounts payable and notes receivable.
- Used NRL loan software to export data to excel to a ledger and manage loan account reports.
- Created a template spreadsheet for operations that organizes vendor contracts based on contract end dates and organization of contracts.
- Cross checked account records of interest and principal from database of loan customers.
- Verified accurate records original promissory note balances against database.
- Created a template spreadsheet using excel formulas for the time cards.
Education
MBA -
Saint Edward’s University
01.2016
Skills
- Data analysis
- Quality assurance
- Process improvement
- Documentation management
- Statistical reporting
- Customer service
Work Preference
Location Preference
RemoteSalary Range
$14/hr - $1000/hrTimeline
Product Analyst
Leading Manufacturing Co
01.2024 - Current
Manufacturing Associate
Adecco
01.2021 - 01.2024
Field Service / Customer Service Associate
Hill-Rom
01.2018 - 01.2020
Tax Associate / Customer Service Associate
H&R Block
01.2017 - 01.2018
Intern
People Fund
01.2017
Manufacturing Associate
NXP Semiconductor, Inc.
01.2014 - 01.2017
MBA -
Saint Edward’s University