Robert Podley
Port St Lucie,FL
Summary
Dynamic Customer Service Manager with 30 years of experience leading teams that enhance customer satisfaction and streamline processes. Expertise in training development and cross-departmental communication to drive operational efficiency.
Overview
44
44
years of professional experience
Work History
Customer Service Manager
Autonation Chevrolet Doral
Doral, FL
01.1994 - 01.2024
- Led customer service team to enhance satisfaction and resolve issues effectively.
- Developed training programs for staff, improving product knowledge and service delivery.
- Implemented feedback systems to identify trends and address customer concerns promptly.
- Streamlined communication channels between departments, improving response times and collaboration.
Vice President
Naples Food Service
Naples,Fl
01.1980 - 01.2004
- Led strategic operational initiatives to enhance service delivery and customer satisfaction.
- Directed cross-functional teams in implementing cost-saving measures and improving supply chain efficiency.
- Oversaw development and execution of marketing strategies to drive brand visibility and market penetration.
- Fostered strong relationships with key stakeholders to align goals and improve collaborative efforts across departments.
Education
Associate of Science - Business Administration
Miami-Dadw College
Miami, FL04.1972
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
Accomplishments
- Drove record-high sales that elevated the store's ranking in the company from #25 to #7.
- Supervised team of [Number] staff members.
- Achieved [Result] through effectively helping with [Task].
- Documented and resolved [Issue] which led to [Results].
Timeline
Customer Service Manager
Autonation Chevrolet Doral
01.1994 - 01.2024
Vice President
Naples Food Service
01.1980 - 01.2004
Associate of Science - Business Administration
Miami-Dadw College