ROBERT PRAGER
Mukwonago,WI
Summary
Resourceful server known for strong multitasking and customer engagement skills. Experienced in maintaining high standards of service during peak times, ensuring accuracy in transactions and promoting team collaboration for seamless operations. Took part in shift lead training.
Overview
4
4
years of professional experience
Work History
Server
Arby's Restaurant
09.2024 - 10.2025
- Provided exceptional customer service, ensuring guest satisfaction through attentive and friendly interactions.
- Processed customer orders accurately, utilizing point-of-sale systems for efficient transactions.
- Maintained cleanliness and organization of dining and service areas to uphold restaurant standards.
- Collaborated with team members to ensure timely food delivery during peak hours.
- Assisted in training new staff on menu items and restaurant procedures for improved service efficiency.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Contributed to inventory management by monitoring stock levels.
Server
Taco Bell
07.2023 - 09.2024
- Handled cash and credit transactions, balancing registers at the end of shifts to ensure accuracy.
- Adapted quickly to changing priorities in a fast-paced environment, demonstrating flexibility and resilience.
- Resolved customer complaints professionally, contributing to positive dining experiences and repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Contributed to inventory management by monitoring stock levels.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Customer Service Cashier
Walmart
08.2021 - 07.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Resolved customer inquiries and complaints with a focus on satisfaction.
- Maintained accurate cash drawer and balanced registers at end of shifts.
- Assisted in training new cashiers on operational procedures and best practices.
- Monitored stock levels of front-end merchandise, restocking as needed for sales support.
- Provided feedback to management on inventory issues and customer preferences for improvements.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Learned duties for various positions and provided backup at key times.
Education
High School Diploma -
MUKWONAGO HIGH SCHOOL
Mukwonago, WISkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Team leadership
- Cool under pressure
- Task prioritization
- Inventory management
- Positive and professional
Timeline
Server
Arby's Restaurant
09.2024 - 10.2025
Server
Taco Bell
07.2023 - 09.2024
Customer Service Cashier
Walmart
08.2021 - 07.2023
High School Diploma -
MUKWONAGO HIGH SCHOOL