ROBERT PRILLER
Main Event
COLUMBIA,MD
1
Language
18
years of professional experience
Dedicated hospitality professional with expertise in delivering outstanding customer service in fast-paced settings. Demonstrates strong teamwork and adaptability while effectively managing multiple tasks and addressing customer inquiries. Maintains organized workspaces and fosters positive interactions, contributing to overall satisfaction.
Work History
Server
2 Months- Delivered exceptional customer service, ensuring a positive dining experience for guests.
- Managed multiple tables efficiently, balancing customer needs with service speed.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Resolved guest inquiries and complaints promptly, enhancing customer satisfaction levels.
- Assisted in maintaining cleanliness and organization of dining area to meet health standards.
- Implemented upselling techniques to increase average check size and enhance revenue potential.
Bartender
4 Years 7 Months- Created and maintained a welcoming atmosphere for patrons through excellent customer service.
- Prepared and served drinks efficiently, adhering to recipes and presentation standards.
- Trained new staff on drink preparation techniques and customer interaction strategies.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty to the establishment.
- Collaborated with kitchen staff to coordinate food and beverage pairings for special events.
- Served high customer volumes during special events, nights, and weekends.
Server
2 Years 7 Months- Trained new staff on menu items and service standards to maintain quality.
- Provided feedback to management on menu items and service improvements based on guest interactions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Server
2 Years 6 Months- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
3 Months- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Server/Bartender/TOGO/Host
7 Years 5 Months- Provided exceptional customer service in fast-paced dining environment, ensuring guest satisfaction and repeat business.
- Trained new staff on menu offerings, service standards, and company policies to enhance team performance.
- Collaborated with kitchen staff to ensure timely food delivery and coordinate guest orders effectively.
- Developed strong relationships with regular patrons, fostering loyalty and enhancing the overall dining experience.
- Implemented strategies for upselling menu items, resulting in increased sales during peak hours.
Education
High School Diploma
Skills
Customer service excellence
Hospitality expertise
Guest engagement
Upselling techniques
High-volume service
Safe food handling
Food running
Service prioritization
Client relations
Strong work ethic
Languages
English
Native or Bilingual
Timeline
Server
Main Event
2026.08 - CurrentRead More
Bartender
Grotto's Pizza
2021.11 - 2026.06Read More
Server
The Greene Turtle
2019.03 - 2021.10Read More
Server
Red Robin Gourmet Burgers Inc.
2016.06 - 2018.12Read More
Server
Macaroni Grill
2016.03 - 2016.06Read More
Server/Bartender/TOGO/Host
Olive Garden
2008.09 - 2016.02Read More
Howard High School
High School Diploma
Read More