Robert Proffitt
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Competent Engineering professional offering foundation in engineering project management and design. History of success in performing load and cost calculations and establishing clear parameters. Detail-oriented with strong knowledge of Computer Hardware and Software.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Dynamic Server Support/Level 3 Engineer
Worldwide TechService
09.2014 - Current
Responsibilities included:
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Other Services included:
- Trained and mentored junior engineers, providing guidance and direction.
- Created detailed reports on engineering activities and findings.
- Developed effective troubleshooting procedures for faster resolution of technical problems.
- Enhanced team collaboration with improved communication methods and streamlined project documentation.
- Maximized resource utilization through efficient project management and prioritization of tasks.
- Designed and implemented custom engineering solutions tailored to client needs, resulting in increased customer satisfaction.
- Mentored junior engineers, providing guidance on best practices and industry standards.
- Evaluated emerging technologies for potential integration into existing systems, ensuring continued competitive advantage.
- Monitored and evaluated engineering performance to recommend improvements.
- Analyzed and interpreted customer requirements to develop engineering solutions.
- Designed and implemented quality control processes to facilitate customer satisfaction.
Education
Psychology/Business Administration
Philadelphia College of Textiles & Science
PhiladelphiaAssociate of Science - Computer Science And Networking
ITT Technical Institute
Marlton, NJ08.2014
High School Diploma -
Girard College
Philadelphia, PA06.1991
Skills
- Quality Assurance Testing
- Continuous integration tools
- Advanced problem solving
- Hardware troubleshooting
- Project management abilities
- Cross-platform Development
- Adaptability to Change
- Critical Thinking Capabilities
- Root Cause Analysis
- System Troubleshooting
- Engineering Documentation
- Machine learning understanding
- Client Relations
- Task Prioritization
- Decision-Making
Certification
- Certified with Dell, Lenovo, and Hewlett Packard.
- Expert in hardware support including desktops, laptops and servers.
- Knowledge in Windows an MAC OS environments, as well some Linux.
Timeline
Dynamic Server Support/Level 3 Engineer
Worldwide TechService
09.2014 - Current
Psychology/Business Administration
Philadelphia College of Textiles & Science
Associate of Science - Computer Science And Networking
ITT Technical Institute
High School Diploma -
Girard College
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