Robert Proulx
Coventry,RI
Summary
Hardworking and motivated manager with 33 years of experience and
record of success in the Photography industry. Solid history balancing team
performance, customer service targets and business objectives. Dedicated to
working closely with employees to maximize productivity and optimize
procedures. Decisive leader with good planning and organizational skills. Demonstrated success in enhancing operational efficiency and implementing process improvements to meet organizational objectives. Expertise in coaching and mentoring teams, particularly within the photography sector, to drive performance and business growth. Proven track record in fast-paced environments, excelling in team development and goal management.
Overview
34
34
years of professional experience
Work History
Manager
Lifetouch National Schools
Cranston, Rhode Island
01.1992 - Current
- Managed scheduling and logistics for photo sessions across multiple locations.
- Coordinated with school administrators to ensure smooth operations during events.
- Trained staff on photography best practices and operational procedures.
- Oversaw inventory management of photography equipment and supplies.
- Developed training materials for new hires on company policies and systems.
- Played a vital role in our territory’s steady increase in senior order average.
- Developed a Sports Media Day Photography Program.
- Developed new techniques to improve outdoor portrait photography.
- Fostered positive relationships with clients to ensure satisfaction, and repeat business.
- Monitored staff performance and addressed issues.
- Coached, mentored, and trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Analyzed customer feedback data to develop action plans for improving the services offered.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Conducted performance evaluations, providing feedback, and coaching for team development.
Education
Photography / Business Management
RI School of Photography
Providence, RI06-1981
Skills
- Inventory management
- Scheduling coordination
- Client relationship management
- Leadership and supervision
- Coaching and mentoring
- Team development
- Staff training
- Professional Photographer
- Performance evaluation
- Operational efficiency
- Problem solving
Timeline
Manager
Lifetouch National Schools
01.1992 - Current
Photography / Business Management
RI School of Photography