ROBERT QUIES
Rockford,IL
Summary
Proficient Assistant Center Manager skilled in enabling across-the-board improvements to key service and operational areas. Adept at maintaining compliance, increasing efficiency, and driving growth. Pursuing new professional challenges and eager for growth and career advancement opportunities.
Overview
9
9
years of professional experience
Work History
Assistant Center Manager
CSL Plasma
09.2023 - Current
- Ensured prompt resolution of escalated issues by liaising with the center manager and providing accurate information on the situation.
- Monitored inventory levels to maintain adequate supplies while minimizing expenses, supporting budgetary objectives.
- Collaborated with center manager to develop and implement policies, procedures, and goals for improved performance.
- Streamlined daily operations for increased efficiency by implementing new organizational strategies.
- Managed daily schedules, ensuring optimal allocation of resources and staff coverage.
- Assisted in recruiting, hiring, and training of team members.
- Evaluated employee performance against established benchmarks for continuous improvement opportunities.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Maintained a clean, organized, and welcoming environment for clients through regular facility inspections and upkeep tasks.
Center Supervisor
CSL Plasma
03.2022 - 09.2023
- Managed daily operations in fast-paced environment while ensuring adherence to safety regulations and company policies.
- Ensured compliance with local, state, and federal regulations regarding workplace safety and employment laws.
- Fostered positive work environment through effective leadership skills and clear communication with employees.
- Coordinated with other department supervisors to achieve smooth workflow across all areas of center.
- Increased customer satisfaction by addressing concerns promptly, resolving issues efficiently, and maintaining professional demeanor at all times.
- Conducted routine inspections to check quality and compliance with established specifications.
Phlebotomist
CSL Plasma
07.2021 - 03.2022
- Demonstrated adaptability by effectively draws on diverse patient populations, including challenging cases.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining clean work environment.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout process.
- Labeled plasma bottles and followed exact directions for handling specimens.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Verified patients' identification for proper sample collection.
Lab Processor
CSL Plasma
10.2020 - 07.2021
- Ensured compliance with safety regulations by conducting routine equipment maintenance and promoting safe working environment.
- Demonstrated exceptional attention to detail when preparing specimens for analysis, resulting in accurate test outcomes.
- Exhibited strong problem-solving skills when faced with unexpected situations or challenges within laboratory setting, devising effective solutions quickly.
Contractor
Self-employeed
04.2017 - 10.2020
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Kept site work safe and in line with budget, schedule, and applicable building codes.
Lathe Operator
Rusco Manufacturing
11.2015 - 04.2017
- Processing and completing routers
- Running the machines to complete the order for the part with quality and consistency
- Quality checks on parts
- Forklift operating for loading and unloading
- Operation of overhead crane safely and efficiently
Education
High School Diploma -
Hononegah High School
Rockton, IL05.2003
Skills
- Problem-solving abilities
- Customer Service
- Teamwork and Collaboration
- Facility Management
- Team Supervision
- Operations Oversight
- Compliance Monitoring
- Staffing
- Problem-solving aptitude
- Effective leader
- Performance Evaluations
- Process Improvements
Additional Information
Additional information and references available on request.
Timeline
Assistant Center Manager
CSL Plasma
09.2023 - Current
Center Supervisor
CSL Plasma
03.2022 - 09.2023
Phlebotomist
CSL Plasma
07.2021 - 03.2022
Lab Processor
CSL Plasma
10.2020 - 07.2021
Contractor
Self-employeed
04.2017 - 10.2020
Lathe Operator
Rusco Manufacturing
11.2015 - 04.2017
High School Diploma -
Hononegah High School
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