Robert Quintero
Naperville,IL
Summary
Dedicated professional with proven expertise in customer service excellence and effective issue resolution. Skilled in cross-functional collaboration and performance reporting, enhancing customer satisfaction and ensuring compliance management. Demonstrated ability to drive results through strategic problem-solving and team engagement.
Overview
35
35
years of professional experience
Work History
Head of Intake Dept
Vrdolyak Law Group
Chicago, Illinois
08.2022 - Current
- Facilitated a collaborative work environment through support and guidance to colleagues.
- Achieved recognition from management for delivering exceptional customer service.
- Collaborated with cross-functional teams to meet organizational goals.
- Provided attentive service to customers during face-to-face interactions and phone conversations.
- Identified customer needs promptly and efficiently to enhance satisfaction.
- Resolved issues with knowledgeable and friendly service, promoting high customer satisfaction.
Tracking Specialist
Custom Companies
Northlake, Illinois
03.2021 - 07.2022
- Monitored shipment tracking systems to ensure timely updates and accuracy.
- Coordinated with logistics teams to address tracking discrepancies effectively.
- Developed performance reports on tracking for management review.
- Ensured compliance with company policies regarding product tracking procedures.
- Updated customers on delivery statuses and changes in product availability.
- Analyzed customer orders to guarantee accurate delivery of goods.
- Generated daily, weekly, and monthly reports on product movement within supply chain.
Police Officer
Chicago Police Department
Chicago, IL
12.1991 - 01.2021
- Enforced laws and regulations to ensure public safety across the community.
- Conducted thorough investigations of crimes and incidents within various neighborhoods.
- Operated mobile data terminals for on-scene access to criminal records.
- Subdued resisting subjects using defensive tactics and approved nonlethal weapons.
- Maintained order during civil disturbances and protests through strategic interventions.
- Served criminal warrants and subpoenas to suspects in diverse locations.
- Pursued fleeing suspects on foot across challenging terrains.
- Interviewed witnesses and victims to extract critical case details.
Real Estate Broker
Bloom Realty
Chicago, IL
06.2000 - 03.2016
- Guided clients through property transactions, facilitating informed decision-making and enhancing overall satisfaction.
- Collaborated with lenders and inspectors, ensuring seamless transaction processes and timely closings.
- Conducted virtual tours of properties, engaging potential buyers effectively.
- Organized open houses to showcase properties and attract prospective buyers.
- Created detailed listings of for-sale properties, streamlining client choices and improving engagement with prospective buyers.
- Maintained current knowledge of real estate laws, mortgage options, and government programs.
- Supervised agents handling real estate transactions to uphold quality standards.
Education
Some College (No Degree) - Communications
University of Illinois At Chicago
Chicago, ILSkills
- Customer relationship management
- Customer service excellence
- Issue resolution strategies
- Cross-functional collaboration
- Regulatory oversight
- Operational analytics
Languages
Spanish
Professional
Timeline
Head of Intake Dept
Vrdolyak Law Group
08.2022 - Current
Tracking Specialist
Custom Companies
03.2021 - 07.2022
Real Estate Broker
Bloom Realty
06.2000 - 03.2016
Police Officer
Chicago Police Department
12.1991 - 01.2021
Some College (No Degree) - Communications
University of Illinois At Chicago