Robert Ramirez
Administration Assistant
Rancho Cucamonga,CA
Summary
Proactive and meticulous Assistant Manager with over 10 years of experience in Retail industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Assistant Manager
Marshalls & HomeGoods
Rowland Heights, CA
09.2011 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Accountable for Merchandising, Operations, Customer Service and Human Resources for store sales goal of 2% increase from 11.7 Million 2020 YTD to 11.9 Million 2021 YTD
- Supervise and coach associates and peers in implementation of companywide merchandise ad sets, also performing stretch assignments outside my job responsibilities to help maintain green culture pulse in store
- Coached up to 90 associates in merchandising and selling techniques, significantly increasing sales of units and product turn.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Maintained positive customer relationships by responding quickly to customer service opportunities, delivering 'Highly Satisfied" surveys from 72% YTD to 80%
- Rotated merchandise and displays to feature new products and promotions and facilitated development in associates who are high potentials for leadership, to react to the same business needs on their own.
- Oversaw recruitment and hiring events. Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
Education
Certification - Pharmacy Technology
Northwest College
Pomona, CA 01.2016 - 05.2016
Certification - Psychiatric Technician
Mt San Antonio College
Walnut, CA 09.2011 - 08.2012
High School Diploma -
Nogales High School
La Puente, CA 09.1995 - 06.1999
Skills
Employee performance evaluations
undefinedTimeline
Certification - Pharmacy Technology
Northwest College
01.2016 - 05.2016
Assistant Manager
Marshalls & HomeGoods
09.2011 - Current
Certification - Psychiatric Technician
Mt San Antonio College
09.2011 - 08.2012
High School Diploma -
Nogales High School
09.1995 - 06.1999
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