Robert Ramkumar
Trinity,FL
Summary
Dynamic and results-oriented professional with over thirty years of experience at Konica Minolta Business Solutions, specializing in production print and color imaging. Proven expertise in problem resolution and customer service. Enhances machine uptime and operational efficiency through periodic maintenance. Proficient in Microsoft Office and Adobe Creative Suite, with a strong track record of fostering team collaboration and leadership.
Overview
32
32
years of professional experience
1
1
Certification
Work History
PRODUCTION PRINT PROFESSIONAL
Konica Minolta Business Solutions Inc.
Oldsmar, FL
05.2010 - Current
- Utilized advanced technical skills to diagnose and resolve customer issues, resulting in increased customer satisfaction.
- Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite.
- Participated in ongoing training to enhance own job skills and knowledge.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
COLOR IMAGING SPECIALIST
Konica Minolta Business Solutions
Tampa
09.2008 - 05.2010
- Troubleshoot and correct electrical and mechanical issues with customer machines.
- Replace parts, perform calibration and advise customer on proper procedures to avoid preventable issues.
PARTS MANAGER
Konica Minolta Business Solutions
Tampa
01.2001 - 09.2008
- Manage a team of 14 technician in performing trunk inventory and submit accuracy report to branch service manager.
- Maintain a proper supply of parts and when required perform branch to branch parts transfer.
TECHNICAL SUPPORT ENGINEER
Minolta Business Solutions
Lyndhurst, NJ
09.1999 - 01.2001
- Resolved various hardware, software, and applications problems to improve user productivity.
- Trained users on proper usage of hardware and software products, including troubleshooting techniques when needed.
- Provided technical support to customers via telephone and email, troubleshooting hardware and software issues.
- Sought continuing education opportunities to stay current with industry trends.
FIELD SERVICE TECHNICIAN
Minolta Business Solutions
New York
03.1994 - 09.1999
- Troubleshoot problems with customer machine and resolving issues effectively with the lease amount of downtime.
- Billed customers for repair work to collect payment.
Education
BACHELOR OF SCIENCE - ELECTRICAL ENGINEERING
New Jersey Institute of Technology
Newark, NJ, US01-1991
Skills
- Problem Resolution
- Customer Service
- Team-building and Collaboration
- Microsoft Word, Excel, Powerpoint and Outlook
- Organization and Time Management
Certification
- Comptia Network + Certification
- Outward Professional Certification
- Comptia A+ Certification
Timeline
PRODUCTION PRINT PROFESSIONAL
Konica Minolta Business Solutions Inc.
05.2010 - Current
COLOR IMAGING SPECIALIST
Konica Minolta Business Solutions
09.2008 - 05.2010
PARTS MANAGER
Konica Minolta Business Solutions
01.2001 - 09.2008
TECHNICAL SUPPORT ENGINEER
Minolta Business Solutions
09.1999 - 01.2001
FIELD SERVICE TECHNICIAN
Minolta Business Solutions
03.1994 - 09.1999
BACHELOR OF SCIENCE - ELECTRICAL ENGINEERING
New Jersey Institute of Technology