Robert Ramus
Bristol,PA
Summary
Results-driven Service Manager with a strong focus on enhancing customer satisfaction and operational efficiency. Proven ability to lead teams, implement process improvements, and resolve issues swiftly.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Service Manager
Burns Auto Group
Fairless Hills, PA
09.2023 - 01.2026
- Oversaw daily operations, ensuring optimal service delivery and customer satisfaction.
- Trained and mentored team members on best practices and service protocols.
- Implemented process improvements to enhance efficiency and reduce service turnaround time.
- Analyzed customer feedback to identify trends and improve service quality.
- Facilitated communication between departments to streamline workflow and resolve issues.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Hired, trained and supervised team of service staff members to meet business goals.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
Service Advisor
Lykon Automotive
Bristol, PA
11.2022 - 09.2023
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Coordinated service appointments and managed workflow to optimize technician schedules.
- Communicated effectively with customers regarding vehicle repairs, ensuring clarity on services performed.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
Education
High School Diploma -
Bucks County Technical High School
Fairless Hills, PA06-2003
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Critical thinking
- Reliable and responsible
- Time management
- Conflict resolution
- Goal oriented
- Workflow management
- Team collaboration and leadership
- Documentation and reporting
- Workplace safety
- Service scheduling
- Operational efficiency
- Employee supervision
- Service documentation
- Staff management
- Quality control
Certification
- Pa safety inspection license
Timeline
Service Manager
Burns Auto Group
09.2023 - 01.2026
Service Advisor
Lykon Automotive
11.2022 - 09.2023
High School Diploma -
Bucks County Technical High School