Robert Richards
Milford
Summary
Conscientious field service technician with several-year background managing installation, repair and maintenance tasks. Talented at diagnosing errors and determining solutions. Accustomed to working flexible shifts and changing work schedules.
Overview
31
31
years of professional experience
2010
2010
years of post-secondary education
Work History
Field Service Technician
UBEO
Rocky Hill
04.2007 - Current
- Diagnosed and resolved technical issues with office equipment, ensuring minimal disruption to client operations.
- Conducted routine maintenance on printers and copiers, enhancing equipment performance and reliability for end-users.
- Provided on-site training to clients on equipment usage, contributing to improved operational efficiency and user confidence.
- Collaborated with cross-functional teams to implement service upgrades, increasing customer satisfaction through enhanced product offerings.
Installer
Independent Office Installations
West Haven
04.1995 - 04.2007
- Led installation projects by coordinating logistics and managing teams to ensure timely completion and client satisfaction.
- Trained and mentored junior installers, enhancing team performance and improving overall installation efficiency and quality.
- Utilized advanced tools and techniques to optimize workspace setups, resulting in streamlined operations and reduced installation time.
- Collaborated with clients to assess installation needs, developing tailored solutions that met specific requirements and expectations.
Education
Career And Technical Education
Ricoh
02.2008 - 02.2026
Jonathan Law High School
Milford, CTRicoh University
Skills
- Technical issue resolution
- Equipment maintenance
Timeline
Career And Technical Education
Ricoh
02.2008 - 02.2026
Field Service Technician
UBEO
04.2007 - Current
Installer
Independent Office Installations
04.1995 - 04.2007
Jonathan Law High School
Ricoh University