Experienced IT Field Service Technician II with over 10 years in troubleshooting and repair, complemented by a Bachelor’s degree in Information Technology focusing on Cyber Security and Digital Forensics. Demonstrates a robust safety record and a strong commitment to service, ensuring effective hardware and software support. Proven skills in communication, problem-solving, and adaptability drive exceptional tech support experiences. Aiming to leverage expertise in a challenging role that emphasizes innovation and efficiency.