Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christian Knight

Broken Arrow,OK

Summary

Experienced IT Field Service Technician II with over 10 years in troubleshooting and repair, complemented by a Bachelor’s degree in Information Technology focusing on Cyber Security and Digital Forensics. Demonstrates a robust safety record and a strong commitment to service, ensuring effective hardware and software support. Proven skills in communication, problem-solving, and adaptability drive exceptional tech support experiences. Aiming to leverage expertise in a challenging role that emphasizes innovation and efficiency.

Overview

10
10
years of professional experience

Work History

IT Field Service Technician II

Arvest Bank Group Inc.
Tulsa, OK
07.2015 - Current
  • Coordinate installation and maintenance of end-user hardware and software.
  • Conducted comprehensive life-cycle replacement of hardware components.
  • Performed imaging process on diverse hardware including desktops, laptops, thin clients, tablets.
  • Installation of software and various hardware
  • Troubleshooting and management of software
  • Conducted hardware replacements for HDD, SSD, RAM, video cards, and motherboards.
  • Moving of user files (local desktop items, internet favorites, saved signatures, etc.) to new hardware or to recently re-imaged hardware
  • Working with vendors to send in and receive items for warranty replacement
  • Communicate with end-users via email or phone to set up Virtual Machines for remote work
  • Scan various hardware work inventory and asset management
  • Installed and removed network equipment including routers, switches, servers, UPS battery backups.
  • Collaborated with multiple departments to resolve network hardware issues.
  • Deployment of cell routers, access points, etc.
  • Full installation of new buildings (computers, monitors, printers, peripherals, phones, switches, routers, servers, UPS batteries)
  • Connected components from patch panel to network switch, router to switch, and server to router/switch.
  • Managed multiple projects encompassing life-cycle management, asset tagging, and bank conversions.
  • Virtual Private Cloud Networking
  • Compute Engine
  • Scaling Virtual Machines
  • Cloud Storage
  • Google Cloud Core Infrastructure

Education

BT - Information Technology

Oklahoma State University Institute of Technology - Okmulgee
Okmulgee, OK
08-2024

Associate of Applied Science - Information Technology

Oklahoma State University Institute of Technology - Okmulgee
Okmulgee, OK
Dec.2020

Google Cloud Fundamentals: Core Infrastructure

Coursera
Online

Skills

  • Technical Troubleshooting
  • Technical Issue Resolution
  • Work order management
  • Interdepartmental collaboration
  • File Transfer Management
  • Google Cloud Core Infrastructure
  • Quality assurance controls
  • Strong knowledge of various computer hardware and software
  • Analytical Problem Solving
  • Works well with others
  • Flexible
  • Motivated
  • Creating/building virtual desktop (VCenter)
  • Configuring VM BIOS
  • Installing VMware Tools

Timeline

IT Field Service Technician II

Arvest Bank Group Inc.
07.2015 - Current

BT - Information Technology

Oklahoma State University Institute of Technology - Okmulgee

Associate of Applied Science - Information Technology

Oklahoma State University Institute of Technology - Okmulgee

Google Cloud Fundamentals: Core Infrastructure

Coursera
Christian Knight