Robert Riojas
Oklahoma City
Summary
Dynamic operations manager with a proven track record at Metro Wear, enhancing customer satisfaction through strategic planning and proactive communication. Expert in decision-making and quality assurance, successfully managing budgets and fostering high-performing teams. Recognized for implementing continuous improvement initiatives that drive operational excellence and meet organizational goals.
Overview
7
7
years of professional experience
Work History
Manager of Operations
RIOJAS CONSTRUCTION AND CLEANING SVCS
02.2018 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw construction maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
General Manager of Operations
Metro Wear
10.2024 - 02.2025
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
Education
Associate of Applied Business - Business Administration And Management
Murry State College
Tishomingo, OK05-2005
High School Diploma -
Latte High School
Ada, OK05-2003
Skills
- Decision-making
- Customer service
- Quality assurance
- Strategic planning
Accomplishments
Board Member for 39th Street Business Divison
Board Member Oklahoma Latin Pride
Languages
English
Native or Bilingual
Timeline
General Manager of Operations
Metro Wear
10.2024 - 02.2025
Manager of Operations
RIOJAS CONSTRUCTION AND CLEANING SVCS
02.2018 - Current
Associate of Applied Business - Business Administration And Management
Murry State College
High School Diploma -
Latte High School
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