Kiara Jones
Montgomery,AL
Summary
Adept at complaint resolution and proficient in Microsoft Outlook, I leveraged team collaboration and active listening to enhance customer satisfaction at Continuum. My background includes roles from Customer Service Representative to Welder, where I consistently drove improvements and resolved issues, significantly contributing to team success and product excellence.
Overview
15
15
years of professional experience
Work History
Remote Customer Service Representative
Continuum
Dallas, TX
08.2024 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Prevented key account losses by researching discrepancies and correcting problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Supported sales team members to drive growth and development.
Loader and Unloader
UPS
Montgomery, AL
08.2024 - Current
- Labeled containers accurately with correct item codes, weight, destination address.
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
- Maintained a safe work environment by adhering to all safety regulations and policies.
- Inspected unloaded product for shortages, damage, quality or deterioration of packing and reported findings to supervisor.
- Tagged and wrote identifying information on containers, boxes and cargo.
- Wrapped and packaged finished products according to customer specifications.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Prepared outgoing shipments for delivery by securing items onto pallets or into boxes and crates.
Cosmetologist
Triple K Hair Studio
Montgomery, AL
06.2010 - Current
- Created customized hair styles according to client's preferences and facial features.
- Engaged with customers by providing friendly conversation during services.
- Used curlers, rollers and curling irons to press and curl hair.
- Developed new styles and techniques.
- Shampooed, conditioned and dried hair and scalp or hairpieces.
- Ensured proper sanitation practices were followed at all times.
- Kept work stations clean and sanitized scissors, combs and other styling tools.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Performed scalp treatments to improve hair health and texture.
- Maintained updated knowledge through continuing education and advanced training.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Met with customers to discuss style preferences and special requirements before treatment.
Assembly Line Worker
Hyundai Mobis
Montgomery, AL
07.2022 - 09.2024
- Inspected finished parts and components to enforce QA standards and uncover defects prior to packaging.
- Followed standard operating procedures while performing tasks on the assembly line.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Operated a variety of machinery and tools safely and efficiently.
- Utilized various software and tools to streamline processes and optimize performance.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained updated knowledge through continuing education and advanced training.
Welder
Hyundai
Montgomery, AL
12.2019 - 02.2021
- Prepared workpiece edges by grinding, cutting, buffing or bending to verify snug fit.
- Set up equipment and welded parts according to welding chart specifications and type.
- Safely ignited torches and monitored surroundings to proactively identify hazards.
- Positioned and clamped workpieces together and properly assembled in jigs and fixtures.
- Repaired broken or cracked parts using cutting torches and welding equipment.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Associate of Science -
Troy University
Troy, AL12-2025
Skills
- Complaint resolution
- Retail marketing
- Team collaboration
- Active listening
- Refunds processing
- Minute taking
- Email management
- Microsoft PowerPoint
- Microsoft outlook
- Product and service solutions
- Staff education and training
References
References available upon request.
Timeline
Remote Customer Service Representative
Continuum
08.2024 - Current
Loader and Unloader
UPS
08.2024 - Current
Assembly Line Worker
Hyundai Mobis
07.2022 - 09.2024
Welder
Hyundai
12.2019 - 02.2021
Cosmetologist
Triple K Hair Studio
06.2010 - Current
Associate of Science -
Troy University
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