Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Robert Rodriguez

Houston,TX

Summary

Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Well-qualified Dispatcher with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Dispatcher

Shell Transportation
12.2022 - 06.2023

Monitored and tracked status of shipments in transit to confirm on-time delivery.

Created delivery routes and optimized plans for traffic, road conditions, and other factors.

Checked that each scheduled route was appropriately covered by delivery drivers.

Coordinated dispatching of 30 drivers to accomplish daily delivery requirements.

Scheduled deliveries and pickups according to customer needs.

Coordinated closely with other departments to facilitate smooth delivery operations.

Dispatcher

APAC
11.2021 - 12.2022

Communicated with drivers and personnel to coordinate timely delivery of goods and materials.

  • Checked that each scheduled route was appropriately covered by delivery drivers.
  • Directed dispatching, routing, and tracking of 20 fleet vehicles.
  • Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
  • Coordinated closely with other departments to facilitate smooth delivery operations.
  • Created delivery routes and optimized plans for traffic, road conditions, and other factors.
  • Received new orders, prepared documentation, and assigned personnel.

Kitchen Team Leader

Preferred Meals
03.2019 - 11.2021
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
  • Calculated prices of ingredients to monitor food costs and control expenses.
  • Monitored food temperature, discarding items not stored correctly.
  • Maintained composure and work quality while under stress.

Manager

Chic-Fil-A
11.2015 - 11.2021
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.

Education

High School Diploma -

Katy High School
Katy, TX
06.2010

Skills

  • Speaking
  • Dispatching Field Personnel
  • Situation Resource Tracking Software
  • Warehouse Operations
  • Database Updates
  • Reading Comprehension
  • Time Management
  • Microsoft Access
  • Driver Relations
  • Route Planning and Adjustment
  • Delivery Support
  • Active Listening

Languages

Spanish
Native or Bilingual

Timeline

Dispatcher

Shell Transportation
12.2022 - 06.2023

Dispatcher

APAC
11.2021 - 12.2022

Kitchen Team Leader

Preferred Meals
03.2019 - 11.2021

Manager

Chic-Fil-A
11.2015 - 11.2021

High School Diploma -

Katy High School
Robert Rodriguez