Alexis Camilo
Lodi,NJ
Summary
Well-qualified Dispatcher with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
6
6
years of professional experience
Work History
Dispatcher
C&j Heating And Cooling
10.2022 - Current
- Directed dispatching, routing and tracking of 8 fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Closely monitored dispatch board to triage and prioritize over [Number] daily calls.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Directed investigations to verify and resolve customer or shipper complaints.
- Ordered supplies and allocated resources to personnel based on need.
- Assessed regulatory and operational risks for escalation to management.
- Coordinated repairs to vehicles to maintain fleet operations.
- Monitored flow of paperwork and directed information to appropriate departments.
- Received new orders, prepared documentation and assigned personnel.
Dispatcher
Hqaaal Amazon
09.2021 - 09.2022
- Directed dispatching, routing and tracking of 20 fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Coordinated repairs to vehicles to maintain fleet operations.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Directed investigations to verify and resolve customer or shipper complaints.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Host Manager
Chit Chat Diner
05.2019 - 04.2020
- Interacted with guests to obtain positive or negative feedback and constructively apply information.
- Liaised with senior management to attract, develop and retain staff.
- Adhered to cash handling and reconciliation procedures to monitor and control cash and receipts.
- Achieved objectives in sales, costs, employee retention, food quality, cleanliness, and sanitation to maintain guest satisfaction and high-quality customer service.
- Certified and maintained cleanliness and general upkeep of dining room, bar and other guest contact areas to meet sanitation protocols.
- Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
- Coordinated staff schedules, rotations and breaks.
- Liaised with dining services leaders to develop and implement systems, policies and procedures.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
Valet
Tri State Valet
06.2017 - 04.2019
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Maintained cleanliness of work sites, parking spaces and guest services stations.
- Monitored and documented guest traffic flow in valet lot.
- Helped guests unload and load luggage.
- Completed claim check, vehicle damage and billing dispute forms.
- Answered guest's questions about property amenities and services.
- Issued and collected claim tickets and processed valet parking fees.
- Moved cars around lot to increase space efficiency.
- Parked and retrieved cars according to customer needs.
- Handled cash, made accurate change and maintained balanced cash drawer.
- Issued car badges for long-term customers wanting monthly rates.
Education
High School Diploma -
Lodi High School
Lodi, NJ06.2019
Skills
- Routing Orders
- Schedule Coordination
- Service Planning
- Training New Hires
- Dispatching Field Personnel
- Updating Logs
- Time Management
- Adjusting Routes
- Dispatching Workers
- Assisting Dispatch
- Improving Operations
- Customer File Maintenance
- Route Planning and Adjustment
- Coordinate Services
- Speaking
- Mathematics
- Monitoring
- Digital Dispatch
Timeline
Dispatcher
C&j Heating And Cooling
10.2022 - Current
Dispatcher
Hqaaal Amazon
09.2021 - 09.2022
Host Manager
Chit Chat Diner
05.2019 - 04.2020
Valet
Tri State Valet
06.2017 - 04.2019
High School Diploma -
Lodi High School