Robert Rodriguez
Meridian,ID
Summary
Dedicated program manager with over 10 years in human services, specializing in residential services and safe living environments. Expertise in program compliance, safety inspections, staff supervision, and conflict resolution. Skilled in navigating community resources and fostering collaboration among clients, families, and service providers. Experienced in documentation and corrective action processes, with proficiency in Microsoft Office and electronic recordkeeping.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Business Development Center Representative
Dennis Dillon GMC
Boise, ID
01.2024 - 01.2026
- Scheduled an average of 26–35 qualified sales appointments per month while maintaining a 35% closing rate.
- Qualified customer needs and coordinated appointments with appropriate sales representatives.
- Responded promptly to internet leads and conducted consistent follow-ups to enhance appointment show rates.
- Handled high volume of inbound and outbound customer inquiries via telephone, email, and text to ensure timely assistance and support.
- Maintained accurate customer records in CRM systems, including VinSolutions and CDK, to support sales initiatives.
- Communicated professionally with customers while representing dealership standards and expectations.
- Managed competing priorities and high-volume communication while maintaining accuracy and attention to detail.
Resource and Service Navigator
Idaho Department of Health and Welfare
Boise, Idaho
09.2020 - 01.2024
- Facilitated access to housing and essential community resources for clients while mediating landlord-tenant disputes to resolve housing-related issues.
- Guided clients in budgeting, goal setting, and accessing community resources to enhance stability and foster long-term self-sufficiency.
- Helped clients navigate program requirements and available services while communicating information clearly and respectfully.
- Communicated with clients, landlords, service providers, and community organizations to facilitate services and address concerns.
- Applied problem-solving and conflict-resolution skills to effectively address barriers to housing and promote community integration.
- Managed multiple client needs and time-sensitive responsibilities while maintaining professionalism and attention to detail.
- Developed positive working relationships with individuals from diverse backgrounds and circumstances.
- Maintained accurate and confidential client records and documentation.
In-School Suspension Supervisor / Behavior Support
Boise School District
Boise, ID
08.2018 - 09.2020
- Responded to aggressive or challenging behaviors, employing established safety and behavioral-support procedures to de-escalate situations and maintain a safe environment.
- Monitored student behavior, documenting academic and behavioral progress to identify trends and inform interventions.
- Communicated regularly with parents, educators, and school staff to ensure alignment on student needs and progress.
- Maintained a calm and professional approach during difficult and time-sensitive situations.
- Assisted educators and staff in maintaining safe and supportive learning environments.
- Filled in for absent teachers to ensure continuity of instruction.
Project Manager
Elmview
Ellensburg, Washington
02.2006 - 09.2017
- Managed daily operations of a residential group home, ensuring a safe, clean, and supportive environment for clients and staff.
- Monitored compliance with organizational policies and safety standards to uphold program integrity and client well-being.
- Coordinated with clients, families, staff, and service providers to ensure safe and effective residential services.
- Supervised and supported residential staff and communicated expectations regarding safety, client care, and program procedures.
- Inspected residential environments regularly to identify and address safety and maintenance concerns impacting clients and staff.
- Identified potential hazards and environmental concerns and ensured appropriate corrective action was taken.
- Documented incidents, concerns, corrective actions, and other information necessary for program operations and client safety.
- Responded calmly and effectively to safety concerns, behavioral issues, and other time-sensitive situations.
- Used sound judgment and attention to detail when evaluating residential environments and addressing concerns.
- Maintained accurate program records and completed required reports and documentation.
Education
High School Diploma -
Wapato High School
Wapato06-2000
Skills
- Residential Safety & Inspections
- Housing & Landlord-Tenant Support
- Program Compliance
- Documentation & Recordkeeping
- Safety and Risk Assessment
- Property & Environmental Observation
- Client & Public Communication
- Conflict Resolution & Mediation
- Staff Supervision
- Case Documentation
- Community Resource Navigation
- Policy & Procedure Compliance
- Microsoft Word & Excel
- Electronic Records & Database Systems
- Time Management and Organization
Certification
- ProAct Certified
- Right Response Training
- Developmental Disabilities Specialty Training
- Values Training
Timeline
Business Development Center Representative
Dennis Dillon GMC
01.2024 - 01.2026
Resource and Service Navigator
Idaho Department of Health and Welfare
09.2020 - 01.2024
In-School Suspension Supervisor / Behavior Support
Boise School District
08.2018 - 09.2020
Project Manager
Elmview
02.2006 - 09.2017
High School Diploma -
Wapato High School