ROBERT RODRIGUEZ III
DENTON
Summary
Results-driven Director of Operations with over a decade of experience in managing multi-million dollar companies and overseeing 100+ employees across multiple locations. Delivered significant revenue growth and cost reductions through process optimization and vendor negotiations. Expert in leading cross-functional teams, managing supply chains, and implementing operational systems across diverse business environments.
Overview
13
13
years of professional experience
Work History
Director of Operations
Pax & Beneficia Coffee
Dallas
09.2021 - Current
- Manage $4M annual revenue operations across 7 locations in the Dallas-Fort Worth region, along with wholesale and e-commerce departments
- Lead 80+ employees including 15 direct reports across operations, marketing, ecommerce, and administration
- Achieved 45% revenue growth in first year, then sustained 20% year-over-year growth
- Reduced cost of goods sold by 20% through vendor contract negotiations and menu optimization
- Decreased labor costs by 15% through scheduling protocols and management training programs
- Negotiate contracts with major distributors to secure cost-efficient procurement deals
- Created automated inventory management systems with reorder points, reducing waste and improving operational efficiency
- Built centralized commissary kitchen serving all 7 locations to reduce individual store labor costs and ensure product consistency
- Launch 12+ new products annually (3 seasonal products per quarter)
- Led 3 menu revisions, introducing 18 new food items to increase profit margins
- Implemented food delivery services, expanding revenue streams and enhancing market reach
- Oversaw implementation of multiple POS systems, HotSchedules, and inventory management software
- Implemented quality assurance programs using performance scorecards and operational checklists
- Hired and trained company-wide Head Trainer to standardize skills development across management levels
- Created 30-minute operational 'laps' protocol improving cleanliness, consistency, and task completion
- Conduct operational audits providing management teams with performance metrics and corrective action plans
- Restructured the entire company handbook establishing organizational north star, keystone values, and hospitality standards
- Defined hospitality protocols and customer service standards implemented across the whole company
- Developed comprehensive training programs to ensure consistent customer experience and align with brand standards
- Generate executive reports on KPIs, equipment status, and cost projections for strategic decision-making
General Manager
Hard Eight BBQ
Roanoke
09.2015 - 09.2021
- Managed multi-location business operations, ensuring profitability through full P&L responsibility
- Led team development and performance management initiatives, fostering a high-performance culture among 50+ employees
- Developed business strategies that enhanced operational efficiency and reduced operational costs
- Oversaw supply chain operations and developed strategic vendor partnerships to enhance service delivery across multiple locations
- Implemented quality control systems and operational standards resulting in improved customer satisfaction
Operations Manager
Coyote Drive-In
Lewisville
06.2013 - 09.2015
- Managed daily operations and service delivery processes for high-volume establishment, enhancing operational efficiency
- Coordinated cross-departmental operations to ensure seamless customer experience and service consistency
- Maintained quality standards and implemented process improvements reducing waste by 10%
- Supervised staff scheduling, training, and performance management for team of 25+, fostering a high-performance culture
Education
High School Diploma -
Odem High School
Odem, TXSkills
- Operations management
- Performance management
- Process optimization
- Supply chain strategy
- Project leadership
- Change management
- Budget oversight
- Cost control
- Vendor relations
- Contract negotiation
- Performance analysis
- Compliance management
- Inventory control
- Operational Auditing
- Training design
- Strategy development
- Brand strategy
- POS systems expertise
Accomplishments
• Revenue Growth: Delivered 45% revenue growth in first year, then sustained 20% year-over-year growth through operations optimization
• Cost Reduction: Achieved 20% reduction in COGS and 15% reduction in labor costs through process improvements
• Multi-Location Leadership: Managed operations across 9+ business locations with $4M annual revenue
• Team Leadership: Led 100+ employees with 15 direct reports across operations, marketing, ecommerce, and administration
• Culture & Hospitality Leadership: Restructured company handbook, defined organizational values, and established hospitality standards across all locations
• Quality Programs: Maintained highest regional customer satisfaction ratings through quality assurance programs
• Product Development: Launched 36+ new products over 3-year period with market strategy
• Cost Reduction: Achieved 20% reduction in COGS and 15% reduction in labor costs through process improvements
• Multi-Location Leadership: Managed operations across 9+ business locations with $4M annual revenue
• Team Leadership: Led 100+ employees with 15 direct reports across operations, marketing, ecommerce, and administration
• Culture & Hospitality Leadership: Restructured company handbook, defined organizational values, and established hospitality standards across all locations
• Quality Programs: Maintained highest regional customer satisfaction ratings through quality assurance programs
• Product Development: Launched 36+ new products over 3-year period with market strategy
Professional References
- Jacqueline Gonzalez, Business Development Professional, 972-757-8263
- Namron Proctor, General Manager - Operations, 214-529-9653
- Chris Fortune, Director of Operations, 208-351-0110
Timeline
Director of Operations
Pax & Beneficia Coffee
09.2021 - Current
General Manager
Hard Eight BBQ
09.2015 - 09.2021
Operations Manager
Coyote Drive-In
06.2013 - 09.2015
High School Diploma -
Odem High School