Robert Ryan
Kernersville,NC
Summary
Dynamic customer service professional with extensive experience at AT&T, excelling in appointment scheduling and communication. Proven ability to enhance visitor support and streamline operations, ensuring high satisfaction. Skilled in cash register operation and adept at maintaining security protocols, consistently delivering exceptional service and fostering a welcoming environment.
Overview
47
47
years of professional experience
Work History
Cashier
Murphy Gas
- Current
- Greeted customers, ensuring a welcoming atmosphere.
- Handled cash register operations efficiently and accurately.
- Assisted patrons with gas pump usage, enhancing convenience.
Screener/Greeter
Graham Temp Services
01.2023 - 01.2024
- Greeted and checked in visitors to enhance security protocols.
- Assisted customers in navigating various areas of the hospital.
- Answered questions via phone to provide timely information.
- Looked up patient rooms to facilitate efficient communication.
Counter Sales
O’Reilly Auto Parts
01.2023 - 12.2023
- Welcomed customers and provided assistance with inquiries.
- Operated cash register efficiently to ensure accurate transactions.
- Processed customer orders promptly, maintaining high service standards.
Forklift driver
Old Dominion Freight
Kernersville, NC
01.2022 - 01.2023
- Operated forklift to efficiently load trailers with products.
- Processed orders with precision to ensure timely delivery.
- Managed loading operations for trailers, maximizing space utilization.
Customer Service Representative/Operator
AT&T
01.1979 - 12.2018
- Scheduled service appointments to maximize operational efficiency.
- Authored detailed repair reports to document service outcomes.
- Delivered accurate billing information to customers for transparency.
Education
Forsyth Technical College - Electronics
Forsyth Technical College
Winston-Salem, NC01.1979
High School Diploma -
Parkland High School
Winston-Salem, NC01.1976
Skills
- Customer service and assistance
- Appointment scheduling
- Visitor support and inquiries
- Order processing and documentation
- Security protocols and compliance
- Communication skills and strategies
- Cash register operation
- Forklift operation and safety
Additional Information
I spent 20 years as a Captain at Griffith Volunteer Fire Department and was a Certified Firefighting Instructor.
Timeline
Screener/Greeter
Graham Temp Services
01.2023 - 01.2024
Counter Sales
O’Reilly Auto Parts
01.2023 - 12.2023
Forklift driver
Old Dominion Freight
01.2022 - 01.2023
Customer Service Representative/Operator
AT&T
01.1979 - 12.2018
Cashier
Murphy Gas
- Current
Forsyth Technical College - Electronics
Forsyth Technical College
High School Diploma -
Parkland High School