An entrepreneurial mindset, filled with passion, eagerness, and confidence. Aspiring for a position in the Sport Industry to put my talents to the test & fulfill my life meaning to work in Sport.
Overview
12
12
years of professional experience
Work History
Owner/Operator
NFlate CLE, LLC
Cleveland, OH
05.2023 - Current
Managed day-to-day business operations.
Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Increased customer satisfaction by providing high-quality services and timely communication.
Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
District Manager
Starbucks
Cleveland, OH
04.2022 - Current
Supervised 10 locations to enforce high-quality standards of operation.
Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
Operations Manager
TopGolf
Cleveland, OH
08.2019 - 04.2022
Successfully led the operation of over 500 Associates, from departments such as culinary, administrative, to sales & events, and customer service.
Implemented company policies & procedures to ensure alignment with all Associates.
Oversaw the customer service quality needed to sustain our top-10 venue status - over $26M in overall revenue
Regional Director of Operations
Scene75 Entertainment Centers
Cleveland, OH
11.2012 - 08.2019
Standardized operational procedures across all regional locations to ensure consistency in quality and performance.
Ensured successful project completion by establishing clear objectives, milestones, and communication channels.
Developed strong partnerships within the community to expand business opportunities and drive revenue growth.
Collaborated with other Regional Directors to share best practices, align strategies, and foster a spirit of teamwork across the organization.
Fostered a successful environment of freedom to create digital content to support local engagement & business development.
Education
Bachelor Of Science & Education - Sport Industry
The Ohio State University
Columbus, OH
05.2016
Skills
Leadership
Overall Communication skills - interpersonal & digital