Robert Sanchez
San Antonio,TX
Summary
Innovative Relationship Manager focused on developing strategic business opportunities by delivering exemplary service to each client's individual needs. Respected professional with exceptional knowledge regarding risk management.
Overview
19
19
years of professional experience
Work History
Business Relationship Manager
PNC / BBVA
05.2022 - Current
- Manage relationship activities to drive sales, revenue, and market share growth.
- Acquire, expand, and retain client relationships, including credit and non-credit products.
- Mitigate various risks while prioritizing client engagement and loyalty.
- Build effective networks to acquire and expand the client base.
Branch Retail Executive
PNC / BBVA
07.2007 - 05.2022
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by providing exceptional service and addressing inquiries promptly.
- Monitored profits and losses, maintained customer relationships, and provided staff training.
- Led branch team to surpass sales goals and ensured compliance with regulations.
- Maximized sales in various financial products while maintaining exceptional customer service.
Senior Personal Banker / Small Business Specialist
BANK OF AMERICA
01.2005 - 01.2007
- Resolved complex customer inquiries, demonstrating exceptional problem-solving skills and customer service expertise.
- Conducted financial reviews for customers, identifying opportunities for cross-selling additional products and services.
- Collaborated with branch team members to ensure seamless execution of daily operations and optimal customer experience.
- Assisted in developing and implementing branch sales goals, motivating team members to achieve targets and drive business growth.
Education
Certificate in Ministry in Theology -
Howard Payne University
Brownwood, TXSkills
- Critical Problem Solving
- Banking
- Management
- Business Development
- Relationship Management
- Sales
- Workload Management
- Client Engagement
- Relationship Building
- Influencing skills
Languages
Spanish
Native or Bilingual
Timeline
Business Relationship Manager
PNC / BBVA
05.2022 - Current
Branch Retail Executive
PNC / BBVA
07.2007 - 05.2022
Senior Personal Banker / Small Business Specialist
BANK OF AMERICA
01.2005 - 01.2007
Certificate in Ministry in Theology -
Howard Payne University