Robert Sawyer
Manchester,NY
Summary
Seasoned Operations Manager and talented leader with Ten years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
18
18
years of professional experience
Work History
Operations Manager
Walmart
04.2011 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Developed and implemented strategies to maximize customer satisfaction.
- Increased profit by streamlining operations.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Analyzed and reported on key performance metrics to senior management.
- Trained and guided team members to maintain high productivity and performance metrics.
Team Leader Manager
Target
09.2005 - 03.2011
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Led employee relations through effective communication, coaching, training, and development.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
Education
High School Diploma -
Canandaigua Academy
Canandaigua, NYAssociate of Science - Accounting
Finger Lakes Community College
Canandaigua, NYBachelor of Science - Business Administration And Management
SUNY Empire State College
Saratoga Springs, NYSkills
- Process Improvement
- Contract Management
- Health and Safety Compliance
- Business Development
- Financial Management
- Organizational Management
- P&L Management
- Business Planning
- Customer Retention
- Performance Monitoring
- Customer Service
- Performance Reporting
- Inventory Management
- Schedule Oversight
- Performance Evaluations
- Management
- Performance Management
- Invoice Processing
- Team Leadership
- Policies and Procedures Implementation
- Planning and Implementation
- Schedule Management
Timeline
Operations Manager
Walmart
04.2011 - Current
Team Leader Manager
Target
09.2005 - 03.2011
High School Diploma -
Canandaigua Academy
Associate of Science - Accounting
Finger Lakes Community College
Bachelor of Science - Business Administration And Management
SUNY Empire State College
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