Robert Schanke
Manchester
Summary
Dynamic Account Executive with a proven track record at MSC Industrial Supply, excelling in client relationship building and account management. Consistently exceeded sales targets by delivering tailored solutions and enhancing customer satisfaction. Skilled in pipeline management and needs assessments, fostering long-term loyalty through effective communication and strategic planning.
Overview
9
9
years of professional experience
Work History
Account Executive
MSC Industrial Supply
10.2018 - Current
- Developed and maintained strong relationships with key clients to drive revenue growth.
- Identified customer needs and provided tailored solutions to enhance satisfaction and retention.
- Collaborated with internal teams to streamline processes and improve service delivery efficiency.
- Managed sales pipeline, ensuring accurate forecasting and timely follow-up on leads.
- Trained junior account executives on best practices for client engagement and sales techniques.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Conducted market research to inform strategic planning and identify new business opportunities.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
- Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
- Streamlined account management processes for increased efficiency and improved client retention rates.
- Enhanced client satisfaction, conducting thorough needs assessments and delivering tailored solutions.
Salesperson
NAPA Auto Parts
02.2017 - 09.2018
- Achieved sales targets through product knowledge and customer engagement.
- Maintained inventory accuracy using automated tracking systems.
- Assisted customers in selecting appropriate auto parts based on needs.
- Developed relationships with repeat customers, enhancing loyalty and retention.
- Trained new staff on sales techniques and product information.
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Informed customers of promotions to increase sales productivity and volume.
Store Manager
Honey Creek Furniture & Flooring
07.2016 - 12.2016
- Streamlined inventory management processes, reducing discrepancies and improving stock accuracy.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
Education
Master of Science - Education
University of Wisconsin, Platteville
Platteville, WI05-2021
Master of Arts - Education
Grand Canyon University
Phoenix, AZ05-2013
Skills
- Client relationship building
- Account management
- Relationship building and management
- Pipeline management
- Written and verbal communication
- Territory management
- Sales quota achievement
- Business development and planning
- Account servicing
- Vendor management
- Needs assessments
- Attention to detail
Timeline
Account Executive
MSC Industrial Supply
10.2018 - Current
Salesperson
NAPA Auto Parts
02.2017 - 09.2018
Store Manager
Honey Creek Furniture & Flooring
07.2016 - 12.2016
Master of Science - Education
University of Wisconsin, Platteville
Master of Arts - Education
Grand Canyon University