Robert Scully
Coventry,RI
Summary
Accomplished Service Manager with a proven track record at On The Border, adept in conflict resolution and customer service management. Excelled in transforming customer complaints into loyalty through strategic problem-solving and team leadership. Skilled in employee training, ensuring a 20% improvement in service delivery efficiency. Demonstrates critical thinking and a positive attitude, driving team success and business growth.
Overview
5
5
years of professional experience
Work History
Service Manager
On The Border
Warwick, RI
07.2019 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
Education
Criminal Justice
Salve Regina University
Newport, RI06.2001
Coventry High School
Coventry, RI06.1996
Skills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Customer Service
- Critical Thinking
- Reliable and Responsible
- Employee Training and Development
- Customer Service Management
- Conflict Resolution
- Goal-Oriented
- Workflow Management
- Team Collaboration and Leadership
- Trustworthy and Honest
Languages
Spanish
Elementary
Timeline
Service Manager
On The Border
07.2019 - Current
Criminal Justice
Salve Regina University
Coventry High School