Robert Shaw
Lexington,KY
Summary
Results-driven professional with a strong background in enhancing customer experiences and security protocols at Meijer and Walden Security. Proven ability to drive business development while maintaining composure in high-stakes situations. Skilled in complaint resolution and critical thinking, demonstrating a successful track record of implementing process improvements and ensuring organizational safety. Committed to fostering positive relationships and advancing organizational goals through effective problem resolution.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Meijer
Lexington, KY
08.2024 - Current
- Identified inefficiencies in customer service processes, suggesting improvements.
- Prevented key account losses by researching discrepancies and correcting problems.
- Contacted customers about potential service upgrades, new services and account changes.
Security Officer
Walden Security
Lawrenceburg, KY
10.2023 - 07.2024
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Confirmed visitor identification prior to granting entry into the building.
- Monitored CCTV systems to ensure safety and security of premises.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
Education
High School Diploma -
Caverna Memorial
Horse Cave, KY05-1986
Skills
- Complaint resolution
- Account updating
- Critical thinking
- Business development
- Proofreading
- Calm demeanor
- Relationship building
- Problem resolution
Affiliations
- Story creation and writing
- Personal Vehicle repair
- Aquascaping
Timeline
Customer Service Representative
Meijer
08.2024 - Current
Security Officer
Walden Security
10.2023 - 07.2024
High School Diploma -
Caverna Memorial