Robert Shay
Tampa,FL
Summary
Achieved over $500k in revenue at Frank Recruitment Group by mastering Salesforce and NetSuite, showcasing exceptional client relationship management and strategic business development. Excelled in team collaboration and lead generation, securing 20+ new accounts and consistently surpassing sales quotas, demonstrating a proven track record of success and a results-driven approach.
Overview
7
7
years of professional experience
Work History
Senior Account Executive
Frank Recruitment Group
Tampa
08.2021 - 08.2023
- Utilized CRM tools effectively to manage client information and track progress on accounts, leading to more accurate forecasting and pipeline management.
- Mentored junior account executives, fostering a positive work environment and encouraging professional growth.
- Increased account retention by building strong relationships with clients and addressing their needs promptly.
- Negotiated contracts that maximized profit margins while maintaining competitive pricing for clients.
- Maintained comprehensive knowledge of market trends, industry news, and competitor offerings, ensuring informed decision-making and strategic planning.
- Brought in over $500k in revenue while managing multiple high-profile accounts.
- Consistently met or exceeded monthly sales quotas through diligent prospecting efforts and effective closing techniques.
- Established long-lasting partnerships with key industry influencers, generating increased brand awareness and credibility.
- Collaborated with cross-functional teams to ensure timely delivery of products and services, resulting in high customer satisfaction.
- Cold called prospects to explain partnership benefits, representing company values.
- Secured 20+ new accounts to increase company revenue and drive market share.
- Contributed to annual revenue goals by selling new services and developing new accounts.
- Implemented sales strategies that consistently exceeded quarterly revenue targets.
- Trained and coached sales team members servicing NetSuite accounts.
- Managed sales cycle to maintain solid customer base.
- Mastered and constantly improved sales prospecting, follow-up and upsell processes.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Salesforce and NetSuite proficient.
Restaurant Server
Ruths Hospitality Group Inc.
Nashville, TN
08.2016 - 08.2020
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Established rapport with regular customers, fostering loyalty through exceptional service.
Education
Finance
Florida Gulf Coast University
Fort Myers, FLSkills
- Client Relationship Management
- Relationship Building
- Team Collaboration
- Sales Quota Achievement
- Lead Generation
- Business Development
- Creative Thinking
- Key Account Management
- Prospecting and Networking
- Issue Resolution
- Time Management
- B2B Sales
Timeline
Senior Account Executive
Frank Recruitment Group
08.2021 - 08.2023
Restaurant Server
Ruths Hospitality Group Inc.
08.2016 - 08.2020
Finance
Florida Gulf Coast University