Robert Shields
St. Petersburg,FL
Summary
As a Project Coordinator, I ensure projects are completed on time, within budget, and to the satisfaction of stakeholders. With strong organizational and communication skills, I manage timelines, resources, and stakeholders to keep projects on track.
Overview
3
3
years of professional experience
Work History
Verizon Loyalty Department
Verizon
Temple Terrace, FL
04.2022 - Current
- Successfully retained customers by promptly resolving issues and offering personalized solutions.
- Demonstrated strong conflict resolution skills in handling escalated customer issues with empathy.
- Collaborated with cross-functional teams to address customer inquiries comprehensively
- Proficient in using CRM systems and tools to streamline customer interactions and maintain accurate records.
Project Manager Assistant
Stock Genius LLC
03.2021 - Current
- Provided administrative support to executives, including calendar management and travel arrangements.
- Prepared and proofread documents, presentations, and reports for internal and external distribution.
- Coordinated meetings and events, ensuring seamless execution and participant satisfaction.
Client Relations Specialist
Humana
Temple Terrace, FL
10.2021 - 04.2022
- Mentored new employees on procedures and policies to maximize team performance.
- Conduct client satisfaction surveys and implement feedback to enhance service delivery.
Financial Operations Associate
Ramada Plaza Hotel & Oasis Convention Center
Temple Terrace, FL
05.2021 - 02.2022
- Collaborate with cross-functional teams to ensure client needs are met and expectations exceeded.
- Conduct client satisfaction surveys and implement feedback to enhance service delivery.
- Manage and document client interactions, ensuring accurate and up-to-date records.
Education
Business of Science- Project Management -
University of Colorado State University
10-2024
Some College (No Degree) - Mechanical Engineering Technology
The Citadel Military College
Charleston, SCSkills
- Marketing
- Engineering Application
- Microsoft Applications
- Lean Thinking
- Agile Mindset
- Design Thinking
- Capstone
Projects
Florida Seminole State College
Open Influence Tornado
Lion Studios
The Influencer Market Place
Accomplishments
- Wall Street Journals, 05/2021, 05/2021, Article
- In The Know, 03/2021, 03/2021
Languages
- Vietnamese, Limited Working Proficiency
Hobbies and Interests
- Building Computers
- Real Estate
- Philosophy
Languages
Vietnamese
Limited
Timeline
Verizon Loyalty Department
Verizon
04.2022 - Current
Client Relations Specialist
Humana
10.2021 - 04.2022
Financial Operations Associate
Ramada Plaza Hotel & Oasis Convention Center
05.2021 - 02.2022
Project Manager Assistant
Stock Genius LLC
03.2021 - Current
Business of Science- Project Management -
University of Colorado State University
Some College (No Degree) - Mechanical Engineering Technology
The Citadel Military College
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