Robert Shuffett
Kingsport,TN
Summary
Dynamic and results-driven Store Manager at The Ups Store with expertise in inventory management and exceptional customer service. Proven track record in training staff and enhancing team performance, leading to improved customer satisfaction. Adept at conflict resolution and fostering a collaborative environment to achieve operational excellence.
Overview
5
5
years of professional experience
Work History
Store Manager
The Ups Store
Bristol, Tennessee
12.2024 - Current
- Supervised daily store operations and ensured compliance with company policies.
- Managed inventory levels and organized stock for efficient access and replenishment.
- Coordinated promotional displays to enhance product visibility and customer engagement.
- Handled customer inquiries and resolved issues to maintain high satisfaction levels.
- Collaborated with team members to achieve smooth store operations during peak hours.
- Recruited, trained and supervised new employees.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Assistant Manager
Crafty Beer Guys
Asheville, North Carolina
07.2023 - 12.2024
- Assisted management in daily operations and customer service enhancements.
- Coordinated staff schedules to ensure optimal coverage during peak hours.
- Monitored compliance with health and safety regulations within the establishment.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Followed safety protocols to minimize hazards while performing cleaning tasks.
- Reported maintenance issues to management for prompt resolution and safety compliance.
- Assisted in training new team members on proper cleaning procedures and equipment use.
Assistant General Manager
Wild Wings Cafe
Asheville, North Carolina
08.2022 - 08.2023
- Assisted in developing operational strategies for improving customer service standards.
- Coordinated staff schedules to ensure optimal coverage during peak hours.
- Managed inventory systems to track product availability and reduce waste.
- Supported training programs to enhance team performance and service delivery.
- Facilitated communication between departments to streamline operations and resolve issues.
- Implemented feedback processes for continuous improvement in customer satisfaction.
- Maintained compliance with company policies and health regulations consistently.
- Provided training, guidance, and support to staff members on proper procedures and policies.
Assistant General Manager
Early Girl Eatery
Asheville, North Carolina
01.2021 - 07.2022
- Supported training programs to enhance team performance and service delivery.
- Maintained compliance with company policies and health regulations consistently.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Ensured that customer service standards were met or exceeded at all times.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Managed daily operations of the store, including scheduling and supervising staff.
- Motivated and led team members to work together to achieve targets.
Education
Bachelor of Science - Forensic Psychology
Savannah State University
Savannah, GA05-2010
Skills
- Inventory management
- Cash handling
- Staff training
- Customer service
- Team coordination
- Conflict resolution
- Problem solving
- Time management
- Effective communication
- Leadership development
Timeline
Store Manager
The Ups Store
12.2024 - Current
Assistant Manager
Crafty Beer Guys
07.2023 - 12.2024
Assistant General Manager
Wild Wings Cafe
08.2022 - 08.2023
Assistant General Manager
Early Girl Eatery
01.2021 - 07.2022
Bachelor of Science - Forensic Psychology
Savannah State University
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