20 years Hospitality Operations Management & Sales experience. Ability to direct complex projects from concept to fully operational status. Focusing on Guest Service Scores to implement highest quality level of service and performance.
Goal-oriented individual with strong leadership capabilities and has worked in many team capacities for successive projects and maintained good relationships with all previous client companies.
CHA Certified
Overview
21
21
years of professional experience
1
1
Certification
Work History
Task Force General Manager
marriott hotels
, United States
03.2019 - Current
Hotel Task Force GM
Full & limited service hotels
Full service Food & Beverage dept
Marketing plan project upgrades & procurement
NYC Marriott
Fosse
9/15-12/24
219 keys
Restaurant & Lounge
6 meeting rooms
Townplace suites by Marriott Denver
Fosse
210 keys
5/1/24-9/15
Warwick Denver Fullservice
245 keys
1/15-4/30
3 restaurants
Sheraton/Westin Birmingham
630 keys4 restaurants
7/1-12/1/23
Aloft Marriott - Lightspeed
Birmingham AL
3/1-7/1
119 keys
Restaurant & Bar
Birmingham
Hilton TN
3/19-3/22
F&B Upselling
Budget of 21m
Financial management
People and culture training & development
Successfully raised Guest scores from low 60% to steady 90% over 4-month period and kept steady
Budgeting and reporting
P&L updating
Ownership daily and weekly meetings
Started renovation process for entire hotel
Managed new vendor and 3rd party process
Marketing & eCommerce Manager
Whatnot
, Remote
04.2020 - 11.2024
Company Overview: Remote
Create and design new onboarding and promotional tools for new sellers
Started and oversaw Live Plant selling program
Vendor relationships
Working alongside buyers team for marketing needs and promotions
Remote
Regional Task Force Manager
Schulte hospitality
Atlanta, United States
06.2014 - 11.2022
Company Overview: Atlanta, GA
Regional Task Force Manager
Hilton & Marriott Full service & Limited service
22 Full service hotels across USA
12 restaurants within Aloft & Hilton full service
Recruit, Train, Coach Property Leadership
Leading Corporate Financial P&L for all hotels
Review and Analysis Budgets for each hotel
Review, approve projects activities for property
Corporate marketing & revenue management
Prepare and analyze new trends
P&L & AP auditing and training
Food & Beverage operations
Atlanta, GA
E-Commerce Manager
Triad plants
, United States
09.2018 - 05.2019
Company Overview: Remote Florida
Oversaw commercial account online ordering
Worked with marketing and sales team to develop new online ordering and catalog system