Intuit Quickbooks
Robert Smead
Spring,TX
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
6
6
years of professional experience
Work History
Supervisor
BB's Tex-Orleans
01.2024 - Current
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Directed both front of house and back of house employees through daily tasks and monitored performance throughout day.
- Maintained accurate records of sales, labor, and other costs.
- Coordinated team members with focus on productivity, efficiency, and enhancing guest experience
Dispatcher
The Flight School Inc.
10.2022 - Current
- Ensured compliance with federal regulations and guidelines pertaining to flight training and airport operations and security.
- Directed dispatching, routing, and tracking of 9 fleet vehicles.
- Monitored flight and duty times, coordinated schedules, and recorded changes in master schedule.
- Kept and maintained accounts for all students and renters.
Bartender/Head Waiter
Texas Mesquite Grill
02.2021 - 12.2023
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Served high customer volumes during special events, nights, and weekends.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept bar presentable and well-stocked to meet guest needs and exceed guest expectations.
Sales Associate
Boot Barn
09.2022 - 04.2023
- Built an extensive knowledge of products to better identify and address customer needs.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
Server/Head Barback/Head Busser
Mo's Irish Pub
10.2018 - 08.2020
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables and bar top to keep dining room and work areas clean.
Education
High School Diploma -
Cypress Ranch High School
Cypress, TX06.2016
Skills
- Strategic Planning
- Business Development
- Schedule development
- Data Analytics
- Staff Management
- Financial Management
- Training and mentoring
- Complex Problem-Solving
Software
Microsoft Excel
Microsoft Word
Timeline
Supervisor
BB's Tex-Orleans
01.2024 - Current
Dispatcher
The Flight School Inc.
10.2022 - Current
Sales Associate
Boot Barn
09.2022 - 04.2023
Bartender/Head Waiter
Texas Mesquite Grill
02.2021 - 12.2023
Server/Head Barback/Head Busser
Mo's Irish Pub
10.2018 - 08.2020
High School Diploma -
Cypress Ranch High School
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