Robert Smith
Brighton,CO
Summary
I am a dedicated waiter with extensive experience in catering, food preparation, and fine dining service. Proven track record of multiple 100% secret shopper scores delivering exceptional customer service in fast-paced restaurant environments. I am consistently managing high-volume tables while prioritizing guest satisfaction. I am recognized for strong teamwork and communication skills, facilitating seamless coordination with kitchen staff and fellow servers to enhance the overall dining experience. I am committed to maintaining high service standards and fostering a welcoming atmosphere for all patrons.
Overview
15
15
years of professional experience
Work History
Restaurant Waiter
Texas Roadhouse
Arvada, CO
09.2024 - Current
- Implemented upselling techniques to increase sales while maintaining customer satisfaction.
- Resolved customer complaints promptly, fostering a positive dining experience for patrons.
- Monitored dining area for cleanliness and readiness, adhering to health and safety regulations.
Restaurant Waiter
Texas Roadhouse
Longmont, CO
02.2023 - 09.2024
- Delivered exceptional customer service to enhance guest satisfaction and loyalty.
- Managed multiple tables efficiently, ensuring timely order taking and food delivery.
- Collaborated with kitchen staff to guarantee accuracy of orders and meal presentation.
Christmas In Color Build and Tech Manager
Wonder Entertainment
Arapahoe, CO
09.2022 - 01.2023
- Built a mile long light show programmed to music for Christmas
- Led teams to execute complex technical projects, ensuring alignment with organizational goals.
- Developed and implemented innovative solutions to enhance operational efficiency and reduce downtime.
- Mentored junior staff, fostering development of technical skills and promoting knowledge sharing.
- Streamlined project workflows and team collaboration.
Uber Driver
Uber Eats
Colorado
03.2019 - 04.2022
- Delivered orders promptly while adhering to safety regulations.
- Navigated efficiently to optimize delivery routes and minimize delays.
- Maintained high customer satisfaction through effective communication and service quality.
Food Runner / Server
Three Forks Prime Steakhouse
Austin, Texas
08.2018 - 05.2019
- Fine dining and French service experience. I would serve high end clients and business executives. It is paramount execute the ultimate dining experience. A knowledge of wine is required. I’m cross trained and worked as a server and a food runner.
Restaurant Waiter
The Round Up Grill
Santa Ysabel
10.2016 - 07.2018
- Delivered exceptional customer service in a fast-paced environment. I ensured guests were satisfied which prompts repeat visits.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Itemizer/ Merchandiser
Green Shoots Distribution
South San Francisco
01.2014 - 09.2014
- Organized bulk shipments for distribution across Bay Area locations. Transported products between warehouses efficiently. Constructed pallets for safe shipment preparation. Maintained walk-in coolers by rotating and condensing new inventory. Conducted general cleaning, recycling, and sweeping in warehouse. Merchandised products in 10 Whole Foods stores on weekends.
Teacher
Edge gymnastics training center
Dublin, California
09.2013 - 12.2013
- Oversaw event rotations to maintain schedule adherence. Championed safety protocols and proper equipment usage for vault, beam, bars, and trampoline. Guided beginner gymnastics and tumbling classes for children aged 5-14, fostering skill development.
Driver/ Merchandiser
Green Shoots Distribution
South San Francisco
01.2011 - 09.2013
- I shuttled product deliveries up to drivers and whole foods stores in the sacramento and bay area as well as worked in the warehouse sorting a vast number of products for shipments around the bay.
Education
GED -
Dublin High School
Dublin, CA01-2011
Skills
- Customer Service
- Hospitality
- Upselling techniques
- Wine pairing
- Allergy awareness
Timeline
Restaurant Waiter
Texas Roadhouse
09.2024 - Current
Restaurant Waiter
Texas Roadhouse
02.2023 - 09.2024
Christmas In Color Build and Tech Manager
Wonder Entertainment
09.2022 - 01.2023
Uber Driver
Uber Eats
03.2019 - 04.2022
Food Runner / Server
Three Forks Prime Steakhouse
08.2018 - 05.2019
Restaurant Waiter
The Round Up Grill
10.2016 - 07.2018
Itemizer/ Merchandiser
Green Shoots Distribution
01.2014 - 09.2014
Teacher
Edge gymnastics training center
09.2013 - 12.2013
Driver/ Merchandiser
Green Shoots Distribution
01.2011 - 09.2013
GED -
Dublin High School