Robert Snider
Columbus,OH
Summary
Dynamic Service Manager with a proven track record with Hathorn, excelling in customer service, technical troubleshooting, and repair. Enhanced operational efficiency through process improvements and staff training, while successfully resolving escalated customer complaints.
Overview
11
11
years of professional experience
Work History
Service Manager
Minicam, Inc.
Groveport, OH
03.2025 - 04.2026
- Facilitated the transfer of Hathorn assets during the acquisition by Minicam, Inc., while continuing to perform all existing operational duties.
- Implemented process improvements to enhance customer satisfaction and operational efficiency.
- Collaborated with sales teams to address customer inquiries and resolve issues promptly.
- Resolved customer complaints in professional and timely manner, and Analyzed service reports to identify areas of improvement.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
Service Manager
Hathorn Inspection Camera's
Groveport, OH
08.2018 - 02.2025
- Oversaw daily operations, ensuring optimal performance of inspection camera systems.
- Managed scheduling of service appointments, optimizing resource allocation and productivity.
- Composed work orders to facilitate service requests. Provided service quotes to clients for necessary repairs. Obtained approvals for required repairs.
- Established and expanded customer base in U.S. market for Canadian sewer camera manufacturer.
- Maintain inventory using appropriate computer programs.
- Developed training materials to support new employees in service procedures and equipment use.
- Performed essential repairs by applying advanced electrical repair techniques and quality standards while demonstrating proficient soldering skills.
- Constructed innovative camera heads and sewer camera reel components for Hathorn Manufacturing.
- Process warranty claims and facilitated prompt, precise repair processes.
Service Technician
Desicion ONE
Grove City, OH
06.2015 - 07.2017
Education
Associate of Science - Electrical Engineering Technology
Columbus State Community College
Columbus, OH12-2007
Skills
Positive attitude
Team leadership
Multitasking and organization
Problem-solving
Customer service
Critical thinking
Reliable and responsible
Work Planning and Prioritization
Service documentation
Service quality management
Technical troubleshooting
Soldering and desoldering
Accomplishments
Built and expanded a large U.S. customer base for a Canadian-based company, significantly increasing revenue and profitability leading up to the successful acquisition by Minicam, Inc.
Timeline
Service Manager
Minicam, Inc.
03.2025 - 04.2026
Service Manager
Hathorn Inspection Camera's
08.2018 - 02.2025
Service Technician
Desicion ONE
06.2015 - 07.2017
Associate of Science - Electrical Engineering Technology
Columbus State Community College