Robert Somo
El Cajon,CA
Summary
Detail-oriented individual with successful geriatric healthcare experience. Personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized customer service. Capability of managing customer needs, sales services, & operational goals. Over ten years of management, sales, and customer service experience. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
Assistant Manager
Little Ceasars Pizza
08.2013 - 03.2024
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Monitored and maintained clean working areas and cooking surfaces.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
General Manager
Valero Gas Station
01.2014 - 07.2023
- Implemented operational strategies and effectively built customer and employee loyalty
- Assessed reports to evaluate performance, develop targeted improvements and implement changes
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Certified Nursing Assistant
Avocado Post Acute
09.2017 - 02.2020
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
Mobile Sales Consultant
Best Buy
01.2010 - 07.2011
- Achieved top performance by strategically adapting to rapidly changing, competitive environment
- Answered questions from customers regarding products and services both by telephone and in-person
- Pleasantly greeted customers and determined individual needs by asking appropriate questions
- Set up, updated and closed business and personal accounts
- Maintained excellent knowledge of complex technology devices and products to assist customers in making selections to meet business and personal needs.
Education
GED -
Cuyamaca College
06.2013
High School Diploma -
Steele Canyon High School
06.2011
Skills
- Communication & problem solving
- Observation Documentation
- Recognition of banking industry, procedures, & products
- Customer Relationship Management
- Health and Safety Regulations
- Business Development Understanding
- Capable of handling issues & client complaints
- Building positive relationships
- 10 years of cash handling experience
- Excellent customer service skills
- 10 years of experience with all
- Windows PC Applications
Timeline
Certified Nursing Assistant
Avocado Post Acute
09.2017 - 02.2020
General Manager
Valero Gas Station
01.2014 - 07.2023
Assistant Manager
Little Ceasars Pizza
08.2013 - 03.2024
Mobile Sales Consultant
Best Buy
01.2010 - 07.2011
GED -
Cuyamaca College
High School Diploma -
Steele Canyon High School
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