Robert Sovern
Indianapolis,IN
Summary
Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications. Im looking for an entry-level position or an internship.
Overview
4
4
years of professional experience
Work History
Front End Supervisor
Kroger
01.2024 - Current
- Monitored cash drawers in 13 checkout stations to verify adequate cash supply.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Marked-down clearance items and relocated merchandise to proper store areas.
Shift Lead
7 Brew
09.2023 - 12.2023
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
Front End Supervisor
Kroger
10.2021 - 09.2023
- Monitored cash drawers in 13 checkout stations to verify adequate cash supply.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Education
Associate of Applied Science - Mechanical Engineering
Ivy Tech Community College of Indiana
Indianapolis, IN05-2026
Skills
- Complaint resolution
- Cash counting
- Credit returns processing
- Workflow management
- Listening skills
- Cash handling
- Cash register operation
- Team supervision
- Accurate money handling
- Customer service
Timeline
Front End Supervisor
Kroger
01.2024 - Current
Shift Lead
7 Brew
09.2023 - 12.2023
Front End Supervisor
Kroger
10.2021 - 09.2023
Associate of Applied Science - Mechanical Engineering
Ivy Tech Community College of Indiana
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