Robert Starks
Suffolk,VA
Summary
Team-oriented sales professional works well in collaborative environments and generates consistent personal sales accomplishments. Bringing 35 years of experience in retail settings, including furniture and soft lines specialty departments and customer service. Adept at navigating furniture ordering, scheduling software, POS platforms, and consumer account data.
Overview
35
35
years of professional experience
Work History
Customer Service Associate
Macys Department Store
Virginia Beach, VA
02.2024 - Current
- Retrieve and order online products for customers.
- Resolve customer order, billing, and return issues.
- Process in house and 3rd party returns.
- Shipped 3rd party and non carried merchandise to appropriate vendors or locations.
- Record keeping on returns, orders, and other operational processing.
Furniture Sales Associate
Macy’s Department Store
Virginia Beach, VA
02.2024 - Current
- Boosted sales by going beyond basics with every customer to offer product, style and purchasing advice.
- Discussed financing options, pricing and current promotional offers.
- Upsold customers on protection plans, warranties and coordinating products. Our team was the top full gallery warranty add on producer in the U.S.
- Coordinated with teammates and clients to schedule deliveries.
Fulfillment Lead
Macy’s Department Store
Virginia Beach, VA
09.2020 - 02.2022
- Operated handheld scanners to track merchandise throughout fulfillment process.
- Utilized shipping system software to coordinate uploaded files to shipping delivery service.
- Maintained team standards for quality and productivity by personally picking, reviewing and packing orders for shipment.
- Reorganized teams and workflows to meet changing conditions and company targets.
Sales Specialist
Hecht's/Macy’s Department Store
Virginia Beach, VA
12.1989 - 03.2020
- Won sales competition as top sales specialist in Tommy Hilfiger for the May corporation resulting in an all expense paid trip to meet Tommy Hilfiger at his design studios in New York and attended awards ceremony at "21".
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Education
Bachelor of Science - Psychology
College of William And Mary
Williamsburg, VA08.1988
Skills
- Excellent Written and Verbal Communication
- POS Software
- Merchandise Recommendations
- Team Supervision
- Special Orders
- Retail Metrics and Goals
- Building Customer Relationships and Loyalty
- Service Contracts
Timeline
Customer Service Associate
Macys Department Store
02.2024 - Current
Furniture Sales Associate
Macy’s Department Store
02.2024 - Current
Fulfillment Lead
Macy’s Department Store
09.2020 - 02.2022
Sales Specialist
Hecht's/Macy’s Department Store
12.1989 - 03.2020
Bachelor of Science - Psychology
College of William And Mary
Similar Profiles
TeAnna CarlsonTeAnna Carlson
Jewelry Sales Associate at Macys Department StoreJewelry Sales Associate at Macys Department Store
Jeanette BillingsleyJeanette Billingsley
Sales Associate at Macys Department StoreSales Associate at Macys Department Store
Carlos VelazquezCarlos Velazquez
Sale Associate at Macys Department StoreSale Associate at Macys Department Store